Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Dooley

Lisa Dooley

Dexter,MO

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

36
36
years of professional experience

Work History

District Manager

Mersgoodwill
07.2013 - Current
  • Supervised Number locations to enforce high-quality standards of operation.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Modeled best practices for sales and customer service.
  • Coordinated with other district managers to actualize performance improvement strategies.

Store Manager

Mersgoodwill
07.2000 - 07.2013
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.

Customer Service Manager, Dept Manager

Walmart
05.1987 - 07.1998
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.

Education

Star City High School
Star City, AR

Harding University
Searcy, AR

Skills

  • Customer Service
  • Staff Development
  • Policy Enforcement
  • Managing Operations and Efficiency
  • Attention to Detail
  • Retail Effectiveness
  • Employee Scheduling
  • Performance Tracking and Evaluations
  • Retail Knowledge
  • Action Plans
  • Delegating Work Assignments
  • Policies and Procedures
  • Operational Improvements
  • District Standards
  • Productivity Improvements
  • Team Development
  • Leadership Skills
  • Employee Coaching and Mentoring
  • Sales Orientation
  • Staff Supervision
  • Recruiting and Hiring

Timeline

District Manager

Mersgoodwill
07.2013 - Current

Store Manager

Mersgoodwill
07.2000 - 07.2013

Customer Service Manager, Dept Manager

Walmart
05.1987 - 07.1998

Star City High School

Harding University

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Lisa Dooley