EPIC EMR
Lisa Douglas
Organizational Development & Organizational Effectiveness Professional | Leadership Development | Team Effectiveness | Training & Facilitation
Jackson,MI
Summary
Organizational effectiveness and systems focused professional with extensive experience supporting operations, workflow coordination, stakeholder collaboration, and team effectiveness within complex healthcare environments. Skilled in identifying workflow barriers, improving communication flow, supporting interdisciplinary coordination, and contributing to process improvement efforts that strengthen operational consistency and organizational performance. Recognized for systems thinking, relationship building, adaptability, and the ability to connect frontline operational insight to broader organizational goals.
Brings a strong foundation in applied organizational psychology, leadership development, employee engagement, facilitation, training, and behavior change strategies. Experienced designing and facilitating coaching programs, workshops, and learning experiences focused on accountability, communication, motivation, and sustainable performance improvement. Combines practical operational experience with graduate level training in organizational development, organizational culture, workplace motivation, change management, assessment, and leadership effectiveness.
Experienced working across multidisciplinary teams and high demand operational environments while supporting organizational change, technology adoption, process standardization, and collaborative problem solving. Passionate about helping individuals, teams, and organizations improve effectiveness, alignment, communication, and long term performance through thoughtful, people centered, systems oriented approaches.
Skills
- Organizational Effectiveness and Organizational Development
- Leadership Development and Team Effectiveness
- Employee Engagement and Organizational Culture
- Change Management Support and Process Improvement
- Workflow Optimization and Operational Coordination
- Systems Thinking and Cross Functional Collaboration
- Stakeholder Partnership and Relationship Management
- Strategic Communication and Collaborative Problem Solving
- Facilitation, Workshop Leadership, and Group Discussion
- Training and Development using Adult Learning Principles
- Coaching, Accountability, and Behavior Change Strategies
- Organizational Assessment and Qualitative Analysis
- Continuous Improvement and Performance Improvement Support
- Healthcare Operations and Interdisciplinary Team Collaboration
- Behavioral Health Operations and Care Coordination Support
- EPIC EMR Superuser and Technology Adoption Support
- Workflow Analysis and Documentation Standardization
- Project Coordination and Process Standardization
- Learning Experience Design and Online Course Development
- Virtual Facilitation and Learning Management Systems
- Data Informed Decision Making and Applied Research
Quote
Meaningful change happens when people feel supported, aligned, and empowered to grow.
Work History
Access Center | Intake & Coordination
Henry Ford Health System
Jackson, MI
04.2006 - Current
- Support behavioral health operations within a large integrated healthcare system through workflow coordination, interdisciplinary communication, and process improvement support across multiple service areas
- Partner with physicians, advanced practice providers, nurses, clinicians, case managers, operational leaders, and support staff to strengthen communication flow and improve coordination across behavioral health services
- Identify workflow barriers, operational inefficiencies, and communication gaps while supporting care coordination and process alignment across multidisciplinary teams
- Serve as EPIC EMR superuser and behavioral health subject matter expert supporting system adoption, workflow consistency, documentation practices, and operational standardization
- Contribute frontline operational insight during leadership discussions, operational initiatives, and cross functional coordination efforts related to behavioral health service operations and organizational effectiveness
- Support onboarding, workflow guidance, and operational coordination efforts that strengthen communication, team effectiveness, and service consistency
- Contribute to continuous improvement efforts by identifying practical solutions that improve efficiency, reduce workflow friction, and strengthen service delivery
- Navigate complex operational workflows in a high demand healthcare environment requiring adaptability, collaboration, critical thinking, and strong communication across stakeholder groups
Founder | Health & Life Coach
Ready For A Change, Health And Life Coaching
Jackson, MI
02.2017 - 11.2022
- Founded and operated a coaching and personal development practice focused on behavior change, accountability, communication, and sustainable personal growth
- Designed and facilitated structured coaching programs that helped clients improve consistency, goal follow through, self management, and habit development
- Facilitated virtual and in person workshops focused on mindset, motivation, communication, personal effectiveness, and behavior change strategies
- Supported individuals and professionals in building sustainable routines, improving accountability, and navigating personal and professional transitions
- Advised small business owners during early business setup and operational decision making, providing support with organization, structure, workflow management, and program development
- Managed program design, client experience, scheduling, communication systems, and day to day business operations
- Improved program structure and service delivery through workflow simplification, process refinement, and technology enabled systems
- Built online educational content, coaching resources, and structured learning experiences using digital learning and course platforms
- Applied motivational strategies, active listening, and collaborative problem solving techniques to support client growth, engagement, and long term progress
Education
Master of Science - Industrial And Organizational Psychology
Southern New Hampshire University
New Hampshire12.2026
Bachelor of Social Work - Social Work
Spring Arbor University
Spring Arbor05.2008
Certification
- Certified Health and Life Coach (2017)- Health Coach Institute
- Social and Behavioral Research Ethics Certification (2026)-CITI Program
- Leadership Training Certification (2023)-NSLS
- Advanced Leadership Certification (2023)-NSLS
- PM Initiating and Planning Projects Certification (2024) - University of California, Irvine
- PM Budgeting and Scheduling Projects Certification (2024) - University of California, Irvine
- PM Managing Project Risk and Changes (2024) - University of California, Irvine
- CPR/BLS/Welle Certification (2025)
Software
HALO / Symplr Clinical Communication
MIcrosoft Office Suite
Google Workspace
Microsoft Teams
Zoom
WebEx
Asana
ClickUp
Trello
Slack
OpenAI
Canva
SPSS
Wordpress
Wix
Shopify
ClickFunnels
QuickBooks
Calendly
Square
Grammarly
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementFlexible work hoursPaid time offWork from home optionPersonal development programs401k match4-day work weekInterests
Organizational psychology and leadership development Personal growth and behavior change science Health, wellness, and sustainable lifestyle development Process improvement and productivity systems Learning design and digital education tools Team dynamics and workplace culture Fitness, walking, and strength training Gardening and outdoor projects Reading and lifelong learning Technology and AI tools for learning and productivity
Personal growth and behavior change science
Health, wellness, and sustainable lifestyle development
Process improvement and productivity systems
Learning design and digital education tools
Team dynamics and workplace culture
Fitness, walking, and strength training
Gardening and outdoor projects
Reading and lifelong learning
Technology and AI tools for learning and productivity
Accomplishments
- Served as EPIC EMR superuser and behavioral health subject matter expert supporting system implementation, workflow consistency, documentation practices, and operational coordination across behavioral health teams
- Contributed to workflow coordination and process improvement efforts within complex behavioral health operations, supporting communication flow, interdisciplinary collaboration, and continuity of care
- Founded and operated a successful online coaching and personal development business focused on behavior change, accountability, communication, and sustainable personal growth
- Designed and facilitated coaching programs, workshops, and educational resources that supported client engagement, long term goal achievement, and sustainable behavior change
- Built and managed online learning content and coaching systems using multiple digital learning platforms and technology tools to improve accessibility, organization, and client experience
- Developed strong interdisciplinary collaboration and communication skills through years of coordination across physicians, clinicians, operational leaders, case managers, and multidisciplinary healthcare teams
- Pursued continuous professional development through graduate education in Industrial and Organizational Psychology with focused training in organizational effectiveness, leadership, employee engagement, organizational culture, and change management
- Applied systems thinking, process improvement, and organizational psychology principles to support operational effectiveness, workflow coordination, and collaborative problem solving within healthcare and coaching environments