Asana
Lisa Douglas
Industrial / Organizational Psychologist, Project Manager, Leader, Instructor
Summary
Accomplished Healthcare Social Worker with 18 years of experience at Henry Ford Health System, specializing in behavioral health crisis management, customer service, process improvement and leadership. Skilled in leading instructional design and content development initiatives as a Certified Health and Life Coach, managing online programs on various Learning Management Systems. Expertise in project development and implementation, including superuser for EPIC EMR systems and behavioral health programs subject matter expert, in addition to business owner and creator. Proven success in employing digital software and platforms to optimize processes and outcomes. Currently enhancing my qualifications with a Master's degree in Industrial and Organizational Psychology, prepared to drive change and innovation that will improve lives and improve processes, communication and experience.
Skills
- Process planning and design
- Professional interpersonal and written communication
- Research
- Training, development and instruction design
- Group facilitation of virtual learning
- Professional soft skills
- Artificial Intelligence proficiency (ChatGPT, Goggle Bard/Gemini, Grammarly, Copilot)
- Leadership ability, evaluation and assessment
- Project management, program development
- Self-motivated, works well independently and with teams
- Attention to detail
- Ethics and inclusive leadership certification
- Digital fluency, MS Office, EPIC EMR, other software and technical skills
- Organization and time management
- Lifelong learner eager to work toward additional skills and certifications
Quote
Experience is a hard teacher because she gives the test first, the lesson after.
Vernon Law
Work History
Social Worker - Intake and Referral Counselor
Henry Ford Jackson Hospital
04.2006 - Current
- Behavioral health crisis triage and screening, securing patient information and confidential medical records in compliance with HIPAA privacy rule standards
- Facilitates admissions to higher levels of care such as BHU and PHP and manages admission pre-certification with funding sources and payor portals such as Availity
- Trains and mentors new team members in all Access Center procedures.
- Collaborates with high-level multidisciplinary clinical teams, including physicians, clinicians, APP's, nurses and case managers, to coordinate care for patients.
- Reviews and verifies state legal documents and requirements for involuntary admission.
- Highly skilled in the use of electronic medical record systems (EPIC) (superuser and department subject matter expert)
- Project management and process design and improvement
Business Owner and Certified Health and Life Coach
Ready For A Change, Health And Life Coaching
02.2017 - 11.2022
- Developed and maintained online coaching practice by creating content and implementing effective marketing and customer engagement plans.
- Leadership of contract employees and management of daily operations
- Facilitated private and group sessions and course learning modules that positively influence behavior and outcomes
- Interacted positively with customers to build connections, nurture relationships sustain client satisfaction
- Social media engagement, process automation and various other software platforms
- Website and online infrastructure development and maintenance to leverage technology for business performance and innovation
- Strategic planning, process design and improvement, project management
- Business, manager and executive level consulting for other businesses
- High level presentation ability
Education
Master of Science - Industrial And Organizational Psychology
Southern New Hampshire University
New Hampshire12.2026
Bachelor of Social Work - Social Work
Spring Arbor University
Spring Arbor05.2008
Certification
- Certified Health and Life Coach (2017)- Health Coach Institute
- Social and Behavioral Research Ethics Certification (2023)-CITI Program
- Leadership Training Certification (2023)-NSLS
- Advanced Leadership Certification (2023)-NSLS
- PM Initiating and Planning Projects Certification (2024) - University of California, Irvine
- PM Budgeting and Scheduling Projects Certification (2024) - University of California, Irvine
- PM Managing Project Risk and Changes (2024) - University of California, Irvine
- Six Sigma Yellow Belt Training (In progress) SkillUp EdTech
- AI For Business Specialization (In Progress) University of Pennsylvania
- CPR/BLS/Welle Certification (2023)
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementFlexible work hoursPaid time off401k matchWork from home optionPersonal development programsSoftware
Trello
MIcrosoft Office
Evernote
Slack
Canva
Notion
SPSS
Mailchimp
Google Analytics
Zoom
Webex
Microsoft Teams
Quickbooks
Wordpress
Wix
Shopify
ConvertKit
Square
Grammarly
OpenAI
Buffer
Calendly
Acuity Scheduling
LastPass
ClickUp
Google Workspace
ClickFunnels
EPIC
HALO/ Symplr Clinical Communication
Interests
Physical Fitness
Self Development / Learning
Reading
Swimming
Family Time
Psychology
Travel
Gardening
Accomplishments
- Spearheaded the implementation of EPIC EMR systems across multiple behavioral health departments at Henry Ford Health System, enhancing data accuracy and patient care efficiency.
- Developed and executed comprehensive behavioral health programs that significantly improved patient outcomes and streamlined care coordination processes.
- Established a successful online coaching business, crafting personalized development programs that consistently achieved client satisfaction rates over 99%.
- Facilitated over 200+ hours of group and private coaching sessions, focusing on health and life goals, which led to notable client transformations, sustained engagement and loyal repeat clients.
- Managed cross-functional teams in high-stakes environments, demonstrating exceptional leadership and conflict resolution skills that maintained team cohesion and morale.
- Engaged in continuous professional development, evidenced by pursuing a Master's degree in Industrial and Organizational Psychology, focusing on applying psychological principles to improve workplace efficiency and employee satisfaction.
- Designed and delivered comprehensive training modules and instructional materials on multiple Learning Management Systems, which increased proficiency and boosted operational efficiency.
- Conducted extensive market research and data analysis to inform strategic decisions, leading to the introduction of new services that captured untapped market segments and increased overall business revenue.
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