Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lisa Dowling

Dover-Foxcroft

Summary

Dynamic Store Manager with a proven track record at A E Robinson Oil, excelling in customer service and inventory management. Enhanced customer satisfaction through effective training and mentoring, while implementing cost-saving measures that boosted profitability. Known for outstanding communication skills and fostering a positive team environment, driving operational success.

Personable and dedicated with strong ability to lead and motivate teams in retail environment. Understands key retail operations, inventory management, and customer service principles, combined with skills in team supervision and sales strategies. Committed to driving store performance and ensuring customer satisfaction through effective management.

Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.

Overview

4
4
years of professional experience

Work History

Store Manager

A E Robinson Oil
06.2024 - 07.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.

Patient Service Representative

Vision Care of Maine
12.2023 - 06.2024
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Built and maintained positive working relationships with patients and staff.

Store Manager

Whittneys Variety
11.2022 - 12.2023
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Site Lead

Curative
10.2021 - 10.2022
  • Improved site efficiency by implementing streamlined processes and procedures.
  • Maintained detailed records of project progress, allowing for accurate forecasting of future needs.
  • Managed project timelines, ensuring successful completion within budget and on schedule.
  • Resolved conflicts among team members, fostering a positive and collaborative work environment.
  • Developed effective communication channels between onsite teams and offsite management staff.
  • Monitored inventory levels, ordering supplies as needed to minimize downtime due to shortages.
  • Trained new team members on site policies and procedures.
  • Provided onsite training to help develop employee skills.
  • Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
  • Worked with personnel and managers to meet strict timelines.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

Foxcroft Academy
Dover-Foxcroft, ME
06-1989

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • POS systems
  • Policies and procedures

Languages

English
Full Professional

Timeline

Store Manager

A E Robinson Oil
06.2024 - 07.2025

Patient Service Representative

Vision Care of Maine
12.2023 - 06.2024

Store Manager

Whittneys Variety
11.2022 - 12.2023

Site Lead

Curative
10.2021 - 10.2022

Foxcroft Academy

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