Summary
Overview
Work History
Skills
Timeline
Generic

Lisa Downs

Rumford,Maine

Summary

Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company, and team.

Overview

33
33
years of professional experience

Work History

Deli Associate

Walmart
12.2019 - Current
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Learned other teammates' work tasks to train as backup.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.

Housekeeping Room Attendant

Bethel Inn Resort
03.2006 - 05.2011
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.

Receptionist

Hanson Automotive
01.1991 - 10.2005
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.

Skills

  • Customer Service
  • Appointment Scheduling
  • Escalation Management
  • Product Knowledge
  • Paperwork Processing
  • Complaint Resolution
  • Payment Collection
  • Customer Assistance

Timeline

Deli Associate

Walmart
12.2019 - Current

Housekeeping Room Attendant

Bethel Inn Resort
03.2006 - 05.2011

Receptionist

Hanson Automotive
01.1991 - 10.2005

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Lisa Downs