Skills
Accomplishments
Summary
Work History
Education
Overview
Generic

LISA DOYLEY

Grosse Pointe Park,MI

Skills

  • Program Management
  • Case Management
  • Intakes and Assessments
  • Referral Coordination
  • Strategic Planning
  • Project Management
  • Motivational Interviewing
  • Group Facilitation
  • Grant Management
  • Process Improvement

Accomplishments

As a dedicated Court Appointed Special Advocate (CASA), I have passionately advocated for the best interests of children navigating the complexities of the legal system. With a commitment to ensuring each child's voice is heard and their needs are prioritized, I have worked tirelessly to uphold their rights and provide unwavering support throughout their journey.


As a certified LEAN Coach for Maximizing Performance, I bring a proven ability to drive continuous improvement and operational efficiency within organizations. This certification has equipped me with advanced skills in the LEAN methodology, enabling me to identify waste, streamline processes, and foster a culture of continuous improvement. My training has honed my expertise in coaching teams to adopt LEAN principles, resulting in enhanced productivity, reduced costs, and improved overall performance.


Summary

Dedicated professional with a robust background in human services, education, advocacy, and program management. Proven expertise in navigating complex cases and advocating for vulnerable populations, honed through roles such as Program Manager, Crisis Resource Advocate, and Court Appointed Special Advocate (CASA). Skilled in designing and implementing educational programs that enhance community engagement and support diverse needs. Adept at fostering collaborative relationships and managing projects that drive positive outcomes. Committed to making a meaningful impact through compassionate service and strategic leadership in the human services sector.

Work History

Program Manager of Victim Services

Alternatives For Girls
04.2021 - 01.2024
  • Managed the Alternatives For Girls Victim Services program, overseeing participant files, issuing training vouchers, preparing exit files, and staying updated on labor market information to ensure participant and program success.
  • Collaborated with internal workforce development programs and career resource centers to provide clients with access to training materials and information focused on enhancing employability skills.
  • Coordinated grant management activities, including budget tracking, recording, and compliance checks, ensuring efficient fund allocation and adherence to grant guidelines.
  • Delivered time management and documentation skills training during weekly case management meetings.
  • Assisted individuals fleeing domestic violence and conducted ongoing violence prevention training sessions.
  • Established and maintained accurate and efficient record-keeping, data collection, and reporting systems.

Crisis Resource Advocate

Alternatives For Girls
04.2021 - 04.2022
  • Screened and processed incoming walk-ins, calls, and web chats from participants seeking information and referrals for essential social services, including food, clothing, shelter, and housing.
  • Accurately documented all participant interactions; maintained comprehensive participant files; entered data into multiple spreadsheets and database systems.
  • Conducted interviews with individuals and families to gather detailed information on social, educational, criminal, institutional, and substance abuse history.
  • Assisted in the training and supervision of Crisis Resource Center interns, volunteers, and newly hired staff, ensuring they were well-prepared to support participants effectively.

Program Coordinator

Maiker Housing Partners
03.2020 - 03.2021
  • Applied motivational and analytical strategies to assist staff with day-to-day caseload activities and resolve complex problems.
  • Successfully managed grant activities, including budget tracking, recording, and compliance checks, ensuring efficient fund allocation and adherence to guidelines.
  • Maintained accurate and efficient record-keeping, data collection, and reporting systems to support program goals.
  • Ensured projects remained on schedule by managing deadlines and optimizing workflows as needed.
  • Collaborated with community program leaders, department of human services staff and advocates to enhance resource accessibility for those in need.
  • Oversaw expenditures and coordinated with the accounting department to manage and optimize budgets effectively.

Child and Family Advisor

Early Childhood Partnership of Adams County
12.2018 - 02.2020
  • Provided consultation for Strengthening Working Families (SWFI) project staff on resource support, crisis management, early childhood programming, and higher education project guidance.
  • Collaborated with higher education leadership to enhance organizational policies and procedures, supporting two-generation programs and services; partnered with SWFI leadership to influence state policies addressing organizational needs.
  • Planned, promoted, and managed workshops for parents and students to assist individuals in achieving academic success.
  • Established efficient workflow processes, monitored daily productivity, and implemented modifications to enhance overall personnel effectiveness.
  • Regularly collaborated with City, County Early Childhood Councils, and ECPAC to improve early childhood systems and service navigation within each county.
  • Strengthened referral networks related to the Strengthening Working Families (SWFI) project.

Activities Psychosocial Director

Vivage Senior Living
01.2016 - 12.2018
  • Conducted competency-based, interactive interviews to assess patient needs and developed goal-oriented psychoeducational and activity therapy groups, significantly enhancing patient functionality.
  • Collaborated with multidisciplinary teams to deliver cohesive patient care; implemented comprehensive psychosocial care plans tailored to each patient’s specific concerns and goals.
  • Provided personalized educational and informational support to individual patients, addressing care-related issues and promoting informed decision-making.

Behavioral Health Technician

HSS Inc.
03.2015 - 01.2016
  • Coordinated and implemented specialized care activities for individuals in the crisis unit, focusing on treatment and training.
  • Acted as a liaison between patients and physicians, ensuring clear communication and patient comprehension of treatment plans.
  • Investigated and reported issues affecting patient care and overall well-being, facilitating timely resolutions.
  • Monitored and observed client behavior and responses to treatment, providing valuable insights for care adjustments.
  • Documented patient behaviors and implemented behavioral interventions in accordance with individualized treatment plans.

Child Family Educator

Clayton Educare
02.2008 - 10.2014
  • Conducted comprehensive client interviews to facilitate admissions, develop personalized case plans, and set clear goals and objectives.
  • Collaborated with families to establish and achieve goals in employment, counseling, entitlement programs, and financial planning, ensuring consistent progress tracking.
  • Referred families to relevant resources, meticulously documenting referrals, tracking progress, and celebrating personal successes.
  • Partnered with educational teams to create and implement Individual Education Plans (IEPs) and Individualized Family Service Plans (IFSPs) tailored for children and families.
  • Organized and led workshops and meetings to educate parents on child health, mental health, and personal development.
  • Maintained detailed and accurate case records, ensuring timely data documentation and updates.

Education

Bachelor of Science - Human Development Psychology

Metropolitan State University of Denver
Denver, CO
09.2013

Associate of Science - Early Childhood Education

Community College of Aurora
Aurora, CO
06.2013

Overview

16
16
years of professional experience

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LISA DOYLEY