Lisa Driscoll
Richmond,VA
Summary
Experienced Shift Lead highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Leader
Hardywood Park Craft Brewery
01.2021 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Analyzed sales figures and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Beertender
Hardywood Park Craft Brewery
08.2018 - 01.2021
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders and barbacks to help maintain talented team.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Used extensive knowledge of beer to make informed recommendations to customers.
Office Manager
Village Family Dentistry
08.2017 - 08.2018
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Managed patient billing processes for timely, accurate payments.
Business Assistant
Heartland Dental
05.2016 - 08.2017
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Handled account payments and provided information regarding outstanding balances.
- Generated monthly billing and posting reports for management review.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Patient Coordinator
Marks Family Dentistry
07.2015 - 05.2016
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule appointments and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Assistant Manager
Q Barbeque
10.2012 - 07.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records.
- Recruited, interviewed and hired employees.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
Skills
- Assigning Tasks and Motivating Team Members
- OSHA Regulation Compliance
- POS System Operations (Aloha, Square, Toast)
- Over 15 Years of Customer Service Experience
- Issue and Conflict Resolution
- Individual and Team Goals
Certification
- Cicerone Certified Beer Server
- Safe Bars RVA
- ServSafe
Timeline
Shift Leader
Hardywood Park Craft Brewery
01.2021 - Current
Beertender
Hardywood Park Craft Brewery
08.2018 - 01.2021
Office Manager
Village Family Dentistry
08.2017 - 08.2018
Business Assistant
Heartland Dental
05.2016 - 08.2017
Patient Coordinator
Marks Family Dentistry
07.2015 - 05.2016
Assistant Manager
Q Barbeque
10.2012 - 07.2015
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