Lisa D. Thompson
Lubbock
Summary
Dynamic executive with extensive experience in risk management and regulatory compliance in healthcare as well as public entities. Proven track record in developing quality assurance and risk programs and fostering team collaboration to enhance operational efficiency. Adept at strategic planning and problem-solving, driving significant improvements in organizational performance and patient safety.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Executive Director of Payroll, Benefits and Risk Management
Lubbock Independent School District
Lubbock
07.2020 - Current
- Oversee budgeting processes to ensure financial stability and resource allocation relating to self-funded health plan and workers' compensation plan
- Cultivated relationships with key stakeholders, including board members, partners, and community resources and services
- Manage all payroll matters, payroll taxes, payroll system, banking, etc.
- Risk Management and Benefits matters include oversight of self-funded medical/dental plans and worker’s compensation plan – purchase/management of all insurance policies for employees as well as for the district, i.e., liability, property, etc. – proactive risk/safety assessments, claims management and reporting/oversight, etc.
Legal Consultant
Independent Consultant
01.2015 - Current
- Legal Expert/Consultant regarding human resources management, credentialing, governance, regulations/CMS and TJC, risk management, quality, claims management/probable claims, etc.
- Advised clients on legal compliance and regulatory requirements.
- Conducted legal research to support client cases and inquiries.
- Provided training on legal best practices for client staff.
- Analyzed changes in legislation affecting client operations and policies.
- Prepared comprehensive reports summarizing legal findings for clients.
- Created training materials for internal staff members on topics related to regulatory compliance.
- Prepared detailed reports summarizing the findings from investigations into potential violations of state or federal laws by company employees or contractors.
Independent Consultant
The Greeley Group
01.2011 - 10.2023
- Independent Consultant – perform mock surveys and conduct risk assessments at healthcare facilities relating to risk reduction/patient safety/safety and survey readiness (TJC or CMS); provide policies, education, risk management guidelines, human resource management education/leadership, credentialing, etc. as needed
- Analyzed client needs and developed tailored consulting solutions.
- Developed comprehensive reports to present findings and recommendations.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Collaborated with stakeholders to define project scopes and deliverables.
Risk Management Consultant
Medical Center Hospital
Odessa
01.2023 - 03.2023
- Performed all Risk Management duties; risk assessments; provided education, policies, leadership, etc. as required; handled all patient grievances and complaints, legal matters, etc.
Consulting/PRN
Lubbock Heart and Surgical Hospital
Lubbock
10.2019 - 01.2023
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Risk/Safety/Patient Safety/ Quality/ Regulatory Compliance Consultant
- Previous Acting Chief Operating Officer – Risk/Regulatory Consultant
- Previous Senior Director of Human Resources, Quality, Patient Safety/Risk Management, Infection Prevention, Emergency Preparedness, and Medical Staff Services/Credentialing
- Regulatory Compliance – CMS, OSHA, State survey responsibilities – preparedness and readiness
Chief Quality/Risk Officer
Lea Regional Medical Center
Hobbs
07.2019 - 05.2020
- Facility Compliance Officer/Quality Officer; Patient Safety/Risk Officer
- Medical Staff Services and Human Resources Officer (2012 through 2016/ongoing advisor/ oversight 2016 to 2019)
- Division IIb Risk Counsel and Member Corporate Patient Safety Committee; Member – CHS Corporate Risk Counsel
- Collaborated with clinical staff to address compliance and safety concerns effectively.
- Monitored healthcare laws and regulations impacting organizational risk management practices.
- Provided guidance on best practices for mitigating operational risks in healthcare settings. Conducted thorough risk assessments to identify potential hazards within the facility.
- Developed risk management strategies for patient safety and regulatory compliance.
Chief Quality Officer/Risk/Patient Safety Officer
Lovelace Regional Hospital - Roswell
Roswell
08.2009 - 07.2012
- Human Resource Officer; Corporate Compliance Officer; Privacy Officer
- Developed quality assurance programs to enhance patient care standards.
- Led cross-functional teams to implement quality improvement initiatives.
- Administrator over: Laboratory, Housekeeping, Food and Nutrition, Case Management, Infection Control/Employee Health, Maintenance/Eng/Safety, Credentialing/Medical Staff Office, Emergency Preparedness
- (Newest/Last Title – Associate Vice President – Director of Administration/Operations prior to leaving facility)
- Coordinated regulatory compliance audits with state and federal agencies.
Chief Quality Officer; Risk Officer; Ethics and Compliance Officer
Lea Regional Medical Center
Hobbs
01.2001 - 08.2009
- Director of Quality, Risk, and Medical Staff Services/Credentialing (also includes oversight of the Infection Control Practitioner, Patient Advocate, TJC/Medicare Compliance/Certification); Patient Safety Officer; Privacy Officer (Previous Medical Records (HIM) Director and Privacy Officer); effective July 2007 – Case Management Director; (oversight includes clinic settings also)
- Developed quality assurance programs for patient care and safety compliance.
- Implemented data analysis tools to monitor quality metrics and identify improvements.
- Engaged with stakeholders to promote a culture of continuous quality improvement.
Education
Master of Science - Management And Leadership
Western Governors University
Salt Lake City, UT04-2020
Bachelor of Science - Business and Human Resource Management
Western Governors University
Salt Lake City, UT12-2018
Associate of Arts - Business
New Mexico Junior College
New Mexico Junior College12-2015
Skills
- Risk management
- Regulatory compliance
- Quality assurance
- Human resources management
- Claims management
- Effective communication
- Problem solving
- Team collaboration
- Project management
- Strategic planning
- Operational planning
- Business administration
- Team leadership, training, and development
References
Available upon request
Certification
- CJCP, Certified Joint Commission Professional, 2017-2023
- CPHRM, Certified Professional in Healthcare Risk Management, Ongoing
- CPHQ, Certified Professional in Healthcare Quality, Ongoing
- TQM, Total Quality Management Certified, Since 1997
Recognitions
- 2015, Non-Clinical Director of the Year, Lea Regional Medical Center
- 2008, Non-Clinical Director of the Year, Lea Regional Medical Center
- 2011-2014, Certificate of Excellence, New Mexico Hospital Engagement Network
- 2017, HealthInsight Quality Award, Recognizing High Performance on Publicly Reported Quality of Care Data
- 2018, Ongoing Commitment to Quality and Patient Safety, Collaborator in the Hospital Improvement Innovation Network
- 2018, HIIN Improvement Award
- 2018, New Mexico Task Force Team Member, Value Based Payment Program for 2019
Publications Presentations
- 06/28/18, Reducing Injuries from Falls in the Hospital and Transitional Care Settings, American Hospital Association/HRET Presenter
- 08/16/18, Reducing Injuries from Falls in the Hospital and Transitional Care Settings, Presentation to the New Mexico Hospital Association – Board of Directors
- 03/01/19, Insights for the Quality Leader: What I wish someone had told me, New Mexico Hospital Association Podcast
- 08/01/20, HIPAA Basic Training for Privacy & Information Security, Lubbock ISD – Governing Board and Executive Leadership
Timeline
Risk Management Consultant
Medical Center Hospital
01.2023 - 03.2023
Executive Director of Payroll, Benefits and Risk Management
Lubbock Independent School District
07.2020 - Current
Consulting/PRN
Lubbock Heart and Surgical Hospital
10.2019 - 01.2023
Chief Quality/Risk Officer
Lea Regional Medical Center
07.2019 - 05.2020
Legal Consultant
Independent Consultant
01.2015 - Current
Independent Consultant
The Greeley Group
01.2011 - 10.2023
Chief Quality Officer/Risk/Patient Safety Officer
Lovelace Regional Hospital - Roswell
08.2009 - 07.2012
Chief Quality Officer; Risk Officer; Ethics and Compliance Officer
Lea Regional Medical Center
01.2001 - 08.2009
Master of Science - Management And Leadership
Western Governors University
Bachelor of Science - Business and Human Resource Management
Western Governors University
Associate of Arts - Business
New Mexico Junior College
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