Lisa Dumond
Barnstead,United States of America
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
29
29
years of professional experience
Work History
Scheduling Team Leader
Granite VNA
04.2020 - Current
- Developing processes within the scheduling department to ensure medicare and medicaid pay out is obtained. Ensuring staffing work flows are maintained. Supporting and training current and future employees within the department. Monitoring and maintaining optimal productivity for internal customers while presenting with respect, kindness and compassion. Engaging with external customers with the same attitude and moral compass setting to assist in having needs met. As need cover for the hospice admission coordinator working with multi disciplinary team to secure admissions to hospice program while supporting patients and caregivers with this transition. Managing on average of a incoming calls daily in addition to making out reach phone calls to patients and potential new patients.
- I currently work here Yes
Mental Healthcare Worker/ ER Technician
LRGHealthcare
01.2016 - 03.2020
- Acute care on emergency room patients and acute psychiatric patients within the scope of my practice while under the direct supervision of a RN.
- Ability to think and act in appropriate manner during high conflict / stressful situations
- I currently work here No
Patient Access Rep I
LRGHealthcare
05.2014 - 11.2016
- Collecting demographic information and working in various positions within the patient access department.
- I currently work here No
LNA
Epsom health care center
10.2007 - 08.2010
- Acute and skilled care of long term residents
- I currently work here No
Production Coordinator
Globe Manufactures
09.2002 - 07.2007
- Supervising workflow and employees in finishing area during the final stage of making firefighting suits.
- I currently work here No
Receiving Un-loader
WAL-MART DISTRIBUTION CENTER
07.2002 - 09.2002
- Unloading tractor-trailers and sorting merchandise
- I currently work here No
Floater
Globe Manufactures
07.2000 - 07.2002
- Multi-tasking moving work flow though the finishing stage during the production of making firefighting suits
- I currently work here No
Key Cashier / Pharmacy technician
Rite Aid Pharmacy
10.1998 - 11.2000
- Managing cashiers, maintaining balanced safe, and dealing with vendors. Assisting pharmacist with filling prescriptions and resolving insurance issues as they aroused, restocking medications within the pharmacy and ordering stock.
- I currently work here No
Shift Manager
Mc Donald's
08.1997 - 10.1999
- Scheduling breaks and ensuring staff took breaks in timely manner. Maintain cash draws and balancing the safe after meal times. Ensuring that the customer received fast, friendly customer service. Maintain OSHA guidelines and regulating food temperatures for safe consumption. Along with ensuring, the store was kept clean and safe.
- I currently work here No
Education
Associate of Science - Health Science
New Hampshire Technical Institute
Concord, NH05.2015
Associate of Science - General Studies
New Hampshire Technical Institute
Concord, NH12.2013
High School Diploma -
Kingswood Regional Highschool
Wolfeboro, NH06.2000
Skills
- Collaborative teamwork
- Effective problem resolution
- Meticulous attention to detail
- Team morale enhancement
- Task prioritization
- Guidance and support
- Operational efficiency improvement
- Operational efficiency enhancement
- Effective leadership
- MS office
- Trustworthy execution
- Scheduling and coordinating
- Strong organizational abilities
- Personal accountability
- Performance enhancement
- Relationship management
Accomplishments
- Achieved customer and staff satisfaction through effectively transitioning paraprofessional staff moving territories, staff was made aware in advance of their reassignment and patients where informed and spoken to.
Timeline
Scheduling Team Leader
Granite VNA
04.2020 - Current
Mental Healthcare Worker/ ER Technician
LRGHealthcare
01.2016 - 03.2020
Patient Access Rep I
LRGHealthcare
05.2014 - 11.2016
LNA
Epsom health care center
10.2007 - 08.2010
Production Coordinator
Globe Manufactures
09.2002 - 07.2007
Receiving Un-loader
WAL-MART DISTRIBUTION CENTER
07.2002 - 09.2002
Floater
Globe Manufactures
07.2000 - 07.2002
Key Cashier / Pharmacy technician
Rite Aid Pharmacy
10.1998 - 11.2000
Shift Manager
Mc Donald's
08.1997 - 10.1999
Associate of Science - Health Science
New Hampshire Technical Institute
Associate of Science - General Studies
New Hampshire Technical Institute
High School Diploma -
Kingswood Regional Highschool