Lisa Duncan
Greenbrier,TN
Summary
Hardworking and compassionate team player with experience in administrative roles and managing office operations. Effectively supports the Robertson County Mckinney-Vento Liaison and social work team with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to caring for the unhoused, disrupted, and displaced students and their families.
Overview
20
20
years of professional experience
Work History
McKinney-Vento Assistant
Robertson County School Board Of Education
09.2014 - Current
- Improved government reporting by implementing 5 new processes including development of 7 new forms and spreadsheets to provide administrative support evidence for grant writing.
- Enhanced productivity by establishing a new organized filing systems for easy access to student/family records.
- Managed data and correspondence to secure information across organizational and governmental departments.
- Answered and managed an average of 30 incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed calendars and coordinated travel arrangements and accommodation for social worker staff to optimize schedules.
- Reduced overhead costs through solicitation of donations while maintaining a well organized clothing, food and instructional supply rooms.
- Monitored, ordered and distributed office supplies while adhering to fixed office budget.
- Improved accuracy of McKinney-Vento records with diligent tracking of students' living arrangements, school grades, and overall family welfare.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Collaborated effectively with county wide organizations to achieve shared goals for graduating McKinney-Vento students.
- Greeted students and families with friendliness and professionalism.
- Strengthened family relationships through consistent follow-up communication and efficient problem resolution.
- Remained solutions-oriented in face of complex problems assisting social workers in resolving issues relating to family/student interactions with school staff and central office administration .
- Assisted homeless students with supplies for school needs, and the purchase of clothing.
- Informed and instructed students and families where to obtain other outside resources while in crises.
- Partnered with homeless liaison to make home visits to struggling families.
Business Owner
Lee's Building Center LLC
06.2004 - 08.2014
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Expanded market reach with targeted marketing campaigns and the development of new departments.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in the day-to-day bookkeeping and receiving of payments for accounts receivable.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Education
Associate of Applied Science - Computer Accounting And Data Processing Technology
Nashville State Community College
Nashville, TN12.1984
Skills
- Strong Problem Solver
- Professional and Mature
- Problem Solving
- Data Entry and Confidentiality
- Client Relationship Building
- Administrative Tasks and Duties
- Team Collaboration
- Computer Skills
- Organizational Skills
- Documentation and Recordkeeping
- Meeting Planning and Scheduling
- Multitasking Abilities
- Support Services
Affiliations
- TN Kids Nutrition Board Member
- Patty Dunn Back Pack Coordinator
- REdI (Robertson Education Initiative) Board Member
Timeline
McKinney-Vento Assistant
Robertson County School Board Of Education
09.2014 - Current
Business Owner
Lee's Building Center LLC
06.2004 - 08.2014
Associate of Applied Science - Computer Accounting And Data Processing Technology
Nashville State Community College
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