Lisa Duncan
Summary
Professional in healthcare industry, bringing valuable experience in authorization management and compliance. Known for delivering reliable and timely authorizations while maintaining robust communication with healthcare teams. Consistently focused on collaborative efforts and achieving results, ensuring organizational goals are met. Skilled in problem-solving and adaptable to changing requirements.
Overview
14
14
years of professional experience
Work History
Medical Records/Authorization Specialist
Speakeasy Therapy
01.2025 - Current
- - Reviewing and maintaining records
- - Recording data and maintaining patient confidentiality
- - Obtaining new/updating existing referrals
- - Customer service to patients/families with questions
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
Facility Lead
Speakeasy Therapy
05.2023 - 01.2025
- - Staff and building management, maintenance
- - Front desk, checking patients in and out inputting data
- - Scheduling patients, verification of benefits
- - Training and staff development
- - Obtaining new referrals for continuance of care
- - Communicating and building relationships with other clinics to support quality of care for all patients
Assistance Site Director
Giraffe Laugh Inc
06.2014 - 02.2023
- - Retained records of supplies and tools used and tasks performed for each project
- - Built strong relationships with community leaders, troubleshooting issues and communicating effectively to achieve common objectives
- - Leveraged exemplary multitasking and project management to successfully oversee daily administrative operations, individual family needs, and CACFP program functions
- - Achieved cost-savings by developing functional solutions to food and supply acquisition problems
Front Office Medical Assistance
Helen M. Shilling, MD
01.2011 - 04.2013
- - Prepared medical charts, scanned documents and organized patient information, following HIPAA
- - Registered new patients and created files with detailed personal and medical information
- - Processed medical record requests for insurance companies and medical providers
- - Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies
Education
Bachelor of Science - Business Administration
U. of The People
Pasadena, CA04.2023
Associate of Science - Business Administration
U. of The People
Pasadena, CA08.2020
Skills
- Front desk operations
- Records management
- Communication
- Teamwork
- Planning and coordination
- Organization
- Problem resolution
- Attention to detail
- Customer Service
- Adaptability
- Leadership
- Facilities Management
- Insurance verification
- Data entry proficiency
- HIPAA compliance
- Prior authorization processing
- Appointment scheduling
- Effective communication skills
- Medicaid
- Time management
- Multitasking
- Reliability
- Adaptability and flexibility
- Relationship building
- Task prioritization
- Self-motivation
- Interpersonal skills
- Customer relationship management
- Documentation review
- Computer literacy
- Professionalism
Languages
English
Native or Bilingual
Timeline
Medical Records/Authorization Specialist
Speakeasy Therapy
01.2025 - Current
Facility Lead
Speakeasy Therapy
05.2023 - 01.2025
Assistance Site Director
Giraffe Laugh Inc
06.2014 - 02.2023
Front Office Medical Assistance
Helen M. Shilling, MD
01.2011 - 04.2013
Bachelor of Science - Business Administration
U. of The People
Associate of Science - Business Administration
U. of The People
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