Lisa Dunn
Brooklyn,NY
Summary
Resourceful manager with a history of inter departmental efficiency. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders.
Overview
8
8
years of professional experience
Work History
SERVER
Boulton & Watt
09.2023 - Current
- Provide attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handle cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Utilize expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
OFFICE MANAGER
Davines North America
03.2021 - 10.2023
- Managed office activities including reception, supply purchasing, catering management, event planning and facilities management.
- Provided administrative support including CEO calendar management & scheduling, expense reports, and travel arrangements
- Received and organized courier packages, gratis bags, and mail correspondence
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
ASSISTANT GENERAL MANAGER
Boulton & Watt
10.2019 - 03.2020
- Scheduling for 30+ employees, according to staff availability and anticipated business volume
- Main point of contact for building management and third-party vendors handling building repair
- Collaboration with sister venue for privately catered events of up to 150 people.
SERVER/ BARTENDER, BAR SUPERVISOR
Boulton & Watt
12.2018 - 09.2019
- Light administrative and clerical items (shift reports, sorting mail, etc.)
- Reviewed, maintained, and reconciled inventory
- Managed staff effectively during periods of high-volume business while also acting as bartender/server/host
- Acquired new and retained repeat business by building genuine guest relationships and effective complaint resolution.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
PRODUCT COMPLAINT COORDINATOR
Ferndale Laboratories Inc.
10.2017 - 05.2018
- Catalogued incoming product samples and handled retail customer complaints for company products
- Streamlined processing of product complaints, increasing closure rate by 25% each month
- Collaborated cross-departmentally to ensure thorough investigation and closure of complaints
- Performed trend analyses of all complaints received and suggested product improvements.
ADMINISTRATIVE ASSISTANT
Ferndale Laboratories Inc.
09.2016 - 09.2017
- Drafted and prepared correspondence for Product Complaint Coordinator
- Prepared scientific research documents for reference in onsite FDA audits
- General office machine maintenance and restocking.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information, per FDA regulations.
Education
Master of Arts in Gender Studies -
The Ohio State University
Columbus, OHBachelor of Arts in Psychology -
The University of Toledo
Toledo, OHSkills
- Office operations
- Facility Management
- Event Coordination
- Inventory Control
- Vendor relationships
- Employee Relations and Onboarding
- Record preparation
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteHybridRemoteImportant To Me
401k matchPaid time offWork-life balanceQuote
We don’t understand life any better at forty than at twenty, but by then we realize it and admit it.
Jules Renard
Timeline
SERVER
Boulton & Watt
09.2023 - Current
OFFICE MANAGER
Davines North America
03.2021 - 10.2023
ASSISTANT GENERAL MANAGER
Boulton & Watt
10.2019 - 03.2020
SERVER/ BARTENDER, BAR SUPERVISOR
Boulton & Watt
12.2018 - 09.2019
PRODUCT COMPLAINT COORDINATOR
Ferndale Laboratories Inc.
10.2017 - 05.2018
ADMINISTRATIVE ASSISTANT
Ferndale Laboratories Inc.
09.2016 - 09.2017
Master of Arts in Gender Studies -
The Ohio State University
Bachelor of Arts in Psychology -
The University of Toledo