Lisa Duran
Longmont,CO
Summary
Forward-thinking professional offering more than 20 years of experience working in demanding, deadline-driven environments. Knowledgeable and dedicated customer service professional with extensive experience in Refractory industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Payroll Clerk
Western Refractory Construction Inc.
03.2015 - 05.2024
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Contributed to the development of company-wide policies regarding payroll practices in alignment with industry standards and regulations.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Processed manual checks for employees in accordance with company policies.
- Maintained confidentiality of employee records and payroll information.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Assisted with recruitment and onboarding of new employees.
- Processed timecards and payroll data for team of employees.
- Completed payroll accurately and timely to meet employee expectations.
- Coordinated resolution of payroll discrepancies.
Manpower Coordinator
Western Refractory Construction Inc.
03.2015 - 05.2024
- Collaborated with cross-functional teams to develop and implement employee engagement initiatives that fostered positive work environment and increased overall job satisfaction levels.
- Reduced time-to-hire for key positions by establishing strong relationships with hiring managers and understanding their specific needs.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Devised hiring and recruitment policies for 50 -100-employee company.
Front Administrative /Field Support Representative
Western Refractory Construction, Inc
03.2015 - 05.2024
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Strengthened client relationships with clear communication of technical information and solutions.
- Improved overall customer experience, addressing concerns promptly and professionally while maintaining positive attitude.
- Increased service efficiency, streamlining processes through proper documentation and reporting.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Managed incoming calls, emails regarding accounts, vendors.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Associate's degree - Business
Cambridge College
Aurora, CO01.1999
Skills
- Accounts Payable
- Bookkeeping
- Payroll
- Accounts Receivable
- Administrative Experience
- On-Site Support
- Remote Support
- Customer Service
- Accountability and Work Ethic
- Timely Reports Completion
- Computer Skills
- Customer Relations
Certification
OSHA 30
MSHA
CPR
Timeline
Payroll Clerk
Western Refractory Construction Inc.
03.2015 - 05.2024
Manpower Coordinator
Western Refractory Construction Inc.
03.2015 - 05.2024
Front Administrative /Field Support Representative
Western Refractory Construction, Inc
03.2015 - 05.2024
Associate's degree - Business
Cambridge College