Lisa Duran
IHSS
SACRAMENTO,CA
7
years of professional experience
Dedicated Client Support Associate with a proven track record in client relationship building and problem resolution. Committed to enhancing living conditions while ensuring safety and satisfaction.
Work History
Client Support Associate
2 Years 11 Months- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Conducted regular assessments of resident needs, adapting support strategies accordingly.
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Enhanced living conditions for shelter occupants through diligent cleaning and maintenance of facility spaces.
Caregiver
6 Years 9 Months- Provided compassionate care and support to clients with diverse needs, enhancing quality of life.
- Assisted clients with daily living activities, ensuring comfort and safety at all times.
- Developed personalized care plans in collaboration with healthcare professionals to meet individual needs.
- Monitored client health status and reported changes promptly to appropriate parties for timely intervention.
- Conducted regular assessments of client environments, ensuring compliance with safety standards and regulations.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Front Desk Receptionist
1 Year 9 Months- Greeted and assisted guests, ensuring positive first impressions and seamless check-in experiences.
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Handled guest inquiries and concerns, providing prompt resolutions to enhance satisfaction.
- Processed reservations using hotel management software, maintaining accuracy in bookings.
- Implemented process improvements for efficient check-in procedures, enhancing overall operational flow at the front desk.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma
Skills
Client relationship building
Problem resolution
Client service excellence
Teamwork and collaboration
Time management
Strong work ethic
Timeline
Client Support Associate
First Step Communities
11.2023 - CurrentRead More
Front Desk Receptionist
Holiday Inn Express Hotel
01.2022 - 10.2023Read More
Caregiver
IHSS
01.2020 - CurrentRead More
SAVA
High School Diploma
Read More