Lisa Duran
Tampa,FL
Summary
Implements strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Product Owner
Wipro
05.2024 - 05.2025
- Company Overview: Wipro HealthPlan Services is a SaaS provider for exchange connectivity, distribution to individual insurers, group, and solutions to thousands of brokers nationwide.
- Validate specifications with internal and external stakeholders to ensure they align with articulated business requirements and deliver the expected results.
- Collaborate with internal and external stakeholders to translate business requirements, breaking them down into epics, themes, and features, and creating actionable user stories with acceptance criteria.
- Reduced data retention period from six years to two years in DataLink, which improved performance of the application by at least 30% according to results of OKRs and KPIs.
- Optimized ServiceLink by implementing updated process diagrams to boost long-term business success and increase profit levels by 6%.
Sr. Business Analyst
Citigroup
08.2021 - 12.2023
- Developed decision diagrams, cross-functional flowcharts with swim lanes, and organizational charts using Visio. Utilized Excel extensively to generate reports for management at all levels, including C-level executives and AVPs.
- Achieved a 35% increase in portfolio quality, supported by training guides through training roadmap execution.
- Selected to participate in Citigroup’s planning process to identify, analyze and recommend strategies.
- Conducted training sessions for Global Functions Technology with 3K Project Managers and analysts and developed corresponding training guides, contributing to a 12% increase in portfolio quality.
- Bestowed with acclamations and earned a Highly Effective rating for swiftly responding and addressing complex inquiries and explaining reasons for abiding by CPMC regulations and PM Policies and Procedures.
Agile Workday HCM Release Manager
Citigroup
05.2019 - 08.2021
- Managed Workday Bi-annual Feature Releases, Weekly Service Updates, and Citi custom configurations. Steered resolution of critical to severe tier 3, time-sensitive issues, collaborating with business stakeholders to devise clear and decisive plans.
- Established a flawless track record of meeting release deadlines for three years as a release manager. Rated Highly Effective by senior management for demonstrating exceptional performances throughout the tenure.
- Mapped steps of Release Management processes with clarity, ownership, accountability, audit-readiness, and metrics.
- Configurations and integrations for all HCM modules in SIT, UAT and Production tenants.
- Improved project completion times by 20% through process streamlining and enhanced team collaboration.
- Mentored a globally distributed configuration team of eight to release migrations to SBX and Production tenants.
HRSS Agile Product Owner and Sr. Business Analyst
Citigroup
07.2014 - 05.2019
- Led multiple facets of the software development lifecycle (SDLC), such as requirements gathering, user acceptance, COB testing, change control, and production support cases. Facilitated and managed all workforce reporting and analytics, including demographic and background characteristics of the current workforce, retirement eligibility, turnover, and various workforce management issues, such as recruitment and retention.
- Led the Citi Survey as Product Owner, an enterprise-wide application utilized by over 180K employees annually.
- Played a key role in release and sprint planning, conducted daily scrums/grooming sessions, and gathered feedback for sprint retrospectives while collaborating closely with the development team to curate product backlog items.
- Successfully troubleshooted and resolved issues with workforce reporting tools throughout my four-year tenure.
- Transitioned the global Citi Survey application to a Keep the Lights On state, optimizing the overall efficiency and reducing the need for ongoing development efforts.
Senior Quality Assurance Analyst (Consultant through TEKsystems)
WellCare
02.2014 - 07.2014
- Created test plans and test cases from analyzing business, functional, and system requirements during the design phase of projects to achieve 100% accuracy of business goals.
- Elicited requirements for Xcelys projects using interviews, workshops, business process descriptions, use cases and workflows.
- Executed SQL queries to verify claims passed through the staging tables, status of claims processed, and utilized for troubleshooting defects.
- Responsible for managing defect resolution by utilizing root cause analysis during the testing of projects to ensure 100% completion of testing within the expected timeline and budget.
Business Analyst
Citigroup
08.2010 - 02.2014
- Managed Statement of Work contracts to ensure all parties develop a shared understanding of the expectations and responsibilities associated with the project.
- Collaborated with managers to ensure comprehensive capture of work items and definition and tracking of Service Level Objectives and Service Level Agreements.
- Administered SharePoint sites and conducted analytical reporting using advanced Excel techniques.
- Spearheaded the application onboarding process for over 900 enterprise-wide applications into Global Production Assurance, assessing middleware requirements.
- Streamlined operations by creating comprehensive Level Zero documentation, coordinating strategic meetings, and determining optimal production support levels.
Education
Bachelor of Science - Computer Information Systems, minor in Business Analytics
DeVry University
Skills
- ALM Quality Center
- Azure DevOps
- Confluence/Jira
- MS Office Suite/Visio
- ServiceNow
- Web Gateway/DB2
- Workday HCM
- Agile Methodologies
- Roadmap Development
- Analytics and Reporting
- Requirements Refinement
- Backlog Management
- Process Flow Diagrams
- SOP Drafting/Implementation
- Release Process Management
- Cross-Functional Team Leadership
- Scrum methodology
- Business analysis
Certification
- Certified Scrum Master, Scrum Alliance
- Certified Scrum Product Owner, Scrum Alliance
- Certified Software Tester, ISTQB
Timeline
Product Owner
Wipro
05.2024 - 05.2025
Sr. Business Analyst
Citigroup
08.2021 - 12.2023
Agile Workday HCM Release Manager
Citigroup
05.2019 - 08.2021
HRSS Agile Product Owner and Sr. Business Analyst
Citigroup
07.2014 - 05.2019
Senior Quality Assurance Analyst (Consultant through TEKsystems)
WellCare
02.2014 - 07.2014
Business Analyst
Citigroup
08.2010 - 02.2014
Bachelor of Science - Computer Information Systems, minor in Business Analytics
DeVry University
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