Lisa D. Warwick
Fairless Hills,PA
Summary
Detail-oriented office clerk with extensive experience in administrative support and customer service, dedicated to enhancing workplace efficiency through effective communication and coordination. Proven track record of improving organizational processes and fostering positive relationships with clients and colleagues. Highly adaptable to new software and technologies, ensuring seamless integration into existing workflows. Equipped with strong written and verbal communication skills, along with proficiency in recordkeeping and professional writing.
Overview
25
25
years of professional experience
Work History
Onboarding Coordination Specialist
Greatwide Truckload Management – Evans Network of Companies
12.2025 - 01.2026
- Processed driver applications to Evans Network of companies.
- Verify documents submitted by the applicants and past work experience.
- Draft and process leases when drivers are ready to hire.
- Send all materials needed by the driver via FedEx to their location.
- Activate the applicant as a new driver in the internal database upon hire.
- Other random assignments as needed, such as additions of trailers to customer records or updating driver information.
- Scan and file all driver files created during the hiring process.
- Coordinate with other departments as needed for trailer requests, gas cards, operational support.
Customer Loyalty II Representative
Meenan / Stargroup LLC
04.2022 - 11.2024
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions and seek satisfactory resolutions.
- Work with customers to provide new oil pricing agreements and resolve pricing concerns.
- Assist customers with budgeting agreements.
- Maintain the assigned district board and provide timely responses to customer inquiries.
- Run and process departmental reports as needed or assigned.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
Customer Service Representative
Meenan / Stargroup LLC
10.2018 - 04.2022
- Take customer service calls to assist customers with service-related issues, delivery requests, resolve billing issues, general inquiries, budgets, installations, and other customer concerns.
- Communicate closely with other departments: Dispatch, Service, Sales, and Management staff.
- Make outbound calls to customers to schedule annual equipment tune-ups and chimney services.
- Create and run reports for special projects. Follow up on delivery stops and assist customers who are moving.
- Follow up with customers via phone/email or send correspondence as needed to ensure customer satisfaction.
General Merchandise / Health Products Associate
Ahold Delhaize
10.2016 - 10.2018
- Evaluated customer needs and feedback to drive product and service improvements.
- Implemented effective improvement plans in alignment with goals and specifications.
- Coding products to prevent shrinkage for the store.
- Assisted in ensuring that items are marked correctly to correspond with weekly sales.
- Assist in the unloading, inventory, and breakdown of deliveries.
- Coordinate with vendors to highlight displays or product promotions.
- Assist other departments as needed.
Account Specialist
Airgas Inc. LLC
04.2014 - 10.2016
- Set up new customer accounts and updated existing profiles with the latest information.
- Made sales calls to prospective customers.
- Processed correspondence and calls from existing customers.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Adhered to standards of quality and service as well as all compliance requirements.
- Worked closely with a sales team to ensure that metrics for calls and new accounts were maintained.
- Participated in manufacturer training courses and exhibitions.
Training Coordinator
Sykes Enterprises, Incorporated
03.2007 - 11.2012
- Conducted needs assessments to identify performance gaps and develop targeted learning solutions.
- Developed lesson plans, instructional materials, and written practice tests for both new hire and supplementary training courses.
- Facilitated virtual, in-person, and blended learning sessions.
- Used Salesforce to design an employee-accessible answer database to increase company retention and productivity rates.
- Maintained budget and billable reports for the Training Department.
- Prepared for both internal and external audits.
- Responsible for interviewing, hiring, processing drug screens, and background checks for new employees.
Customer Service Supervisor
Sykes Enterprises, Incorporated
01.2001 - 03.2007
- Coached team members to deliver professional service while adhering to set service models.
- Created, prepared, and delivered reports to various departments.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached employees through day-to-day work and complex problems.
- Evaluated team members on the quality of customer calls.
- Implemented and maintained records of attendance, performance, and disciplinary actions.
Education
High School Diploma -
Neshaminy High School
Langhorne, PA06.1993
Technical Certificate - Commercial Photography -
Bucks County Technical School
Levittown, PA06.1993
Skills
- Business reporting
- Documentation management
- Customer relations
- Analytical thinking
Timeline
Onboarding Coordination Specialist
Greatwide Truckload Management – Evans Network of Companies
12.2025 - 01.2026
Customer Loyalty II Representative
Meenan / Stargroup LLC
04.2022 - 11.2024
Customer Service Representative
Meenan / Stargroup LLC
10.2018 - 04.2022
General Merchandise / Health Products Associate
Ahold Delhaize
10.2016 - 10.2018
Account Specialist
Airgas Inc. LLC
04.2014 - 10.2016
Training Coordinator
Sykes Enterprises, Incorporated
03.2007 - 11.2012
Customer Service Supervisor
Sykes Enterprises, Incorporated
01.2001 - 03.2007
High School Diploma -
Neshaminy High School
Technical Certificate - Commercial Photography -
Bucks County Technical School