Lisa Earl
Haymarket,VA
Summary
Professional and hardworking bartender with extensive knowledge of cocktails and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Successful in delivering quality service, in a face paced environment with high volumes of patrons.
Overview
14
14
years of professional experience
Work History
Bartender
Great American Restaurants
01.2010 - 11.2023
- Completed requisitions to maintain required stock par levels.
- Prepared garnishes by evenly slicing and pitting fruits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed strict recipes and drink measurements to minimize product used.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.y
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Upheld strict regulations for safe alcohol service and food safety.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
High School Diploma -
Bishop McNamara
Forestville, Md06.1996
Skills
- Patience and Tolerance
- Handling Difficult Customers
- Good Conversationalist
- Glassware knowledge
- Knowledge of craft and microbrews
- Cocktail Service
- Bar Equipment Familiarity
- Health codes compliance
- Craft Beer Expertise
- Wine Pairings
- Clear and effective communication
- Creative Mixology
- Classic cocktails
- Food and Beverage Service
- New Hire Training
- Drawer balancing
- Preparing garnishes
- Menu Memorization
- Staff Training
- Engaging personality
- Ability to Lift 30 Pounds
- Responsible Serving
- Microbrew Beers Knowledge
- Performance Improvement
- Hospitality and Guest Service
- Bussing and Serving
- Wine and liquor knowledge
- Relationship Building
- Garnishing Drinks
- Drink Preparation Techniques
- New Cocktail Creation
- Fast Learner
- Customer service expertise
- Basic Math
- Engaging Customers
- Stamina and Endurance
- Liquor, beer, and wine knowledge
- Drink Preparation
- Quality Assurance
- Cash Register Operation
Timeline
Bartender
Great American Restaurants
01.2010 - 11.2023
High School Diploma -
Bishop McNamara