Lisa Earle
Plymouth,MA
Summary
Adept at navigating the complexities of healthcare environments, I excelled in HIPAA compliance and customer service at Carney Hospital. My proactive approach led to significant improvements in patient access services, blending my expertise in insurance verification with a commitment to quality care. I thrive under pressure, ensuring patient confidentiality and satisfaction through tailored solutions.
Overview
2025
2025
years of professional experience
Work History
Outpatient Billing Representative
Carney Hospital
Boston , MA
03.1985 - 06.1997
- Reviewed and solved account and billing discrepancies.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurances to obtain timely and accurate payments.
- Coordinated with intermediate parties to obtain payments and resolve issues.
- Assessed accounts for payment status and reached out to customers.
- Contributed to company revenue growth by identifying potential billing errors and preventing revenue leakage.
- Responded to customer concerns and questions on daily basis.
Centralized Scheduling Supervisor
Carney Hospital
Boston, MA
1997 - 2004
- Enhanced communication between departments with regular updates on schedule changes and adjustments.
- Evaluated employee performance in relation to scheduling adherence, providing feedback as needed for continuous improvement efforts.
- Optimized scheduling efficiency by implementing new software and streamlining processes.
- Maintained a comprehensive understanding of industry trends and best practices to ensure ongoing success in the Scheduling Supervisor role.
Patient Access Representative
Carney Hospital
Boston, MA
06.2004 - 09.2024
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
- Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Contributed to revenue cycle improvements by identifying and rectifying billing discrepancies.
Education
Randolph High School
Randolph MASkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Medical Terminology
- Understanding of Health Insurance plans
Timeline
Patient Access Representative
Carney Hospital
06.2004 - 09.2024
Outpatient Billing Representative
Carney Hospital
03.1985 - 06.1997
Centralized Scheduling Supervisor
Carney Hospital
1997 - 2004
Randolph High School
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