Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
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Lisa Easter

Saint Augustine,FL

Summary

Dynamic Branch Sales Manager at Advance America with a proven track record in customer service excellence and effective communication. Successfully enhanced brand visibility through innovative marketing strategies while maintaining 100% accuracy in cash handling. Skilled in branch operations management, fostering strong customer relationships, and driving team performance to achieve outstanding results.

Overview

18
18
years of professional experience

Work History

Branch Sales Manager

Advance America
Saint Augustine, FL
05.2016 - 05.2025
  • Cultivated strong relationships with current and prospective customers through in-person and phone interactions.
  • Recommended and sold financial products to meet customer needs.
  • Responded to customer inquiries by thoroughly researching issues to provide accurate information.
  • Directed collection efforts for overdue accounts, ensuring compliance with company policies and regulations.
  • Managed case files for delinquent accounts, focusing on effective resolution strategies.
  • Processed credit card payments and maintained a 100% accuracy rate on cash handling.
  • Conducted cash drawer reconciliations and performed bank deposits.
  • Oversaw ongoing marketing strategies and physical marketing initiatives to enhance brand visibility.

Store Manager

Piercing Pagoda
Saint Augustine, FL
12.2006 - 03.2016
  • Provided daily assistance to all customers in high-traffic retail environment.
  • Resolved customer inquiries and complaints through effective investigation and communication.
  • Cultivated loyal customer relationships by delivering exceptional service and stocking popular products.
  • Updated store pricing, signage, and merchandising in alignment with current promotions.
  • Managed inventory through cycle counts, audits, and shrinkage control measures.
  • Counted cash drawers and executed bank deposits accurately.
  • Hired, trained, and supervised team of 4 associates, evaluating performance and enforcing discipline.
  • Processed shipments while maintaining organized stock levels.
  • Created and delivered bi-weekly schedule to staff in a timely manner, ensuring all shifts had adequate coverage.

Education

Associate of Applied Science - Computer And Information Sciences

Rockford Business College
Rockford, IL
4 1994

Skills

  • Customer service excellence
  • Accurate cash handling
  • Effective communication
  • Branch operations management
  • Marketing strategies
  • Time management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementPersonal development programsCompany CultureHealthcare benefits

Timeline

Branch Sales Manager

Advance America
05.2016 - 05.2025

Store Manager

Piercing Pagoda
12.2006 - 03.2016

Associate of Applied Science - Computer And Information Sciences

Rockford Business College

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