Lisa Echazabal
Coral Springs,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Banfield Animal Hospital
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative/Warehouse Receiving Clerk
US Foods
02.2002 - 11.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed required paperwork to expedite handling of shipped and received goods.
- Conducted research to address shipping errors and packaging mistakes.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Handled day-to-day shipping and receiving overseeing more than 60,000 or more cases per day.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Improved resolution time with effective problem-solving for customer complaints.
Office Assistant
Construction Products
03.1997 - 12.2001
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
Office Clerk
Consolidated Electric Supply
01.1995 - 02.1997
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
Education
High School Diploma -
American High School
Miami, FL06.1982
Skills
- Customer Account Management
- Call Documentation
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Understanding Customer Needs
- Customer Service and Assistance
- Computer proficiency
- Microsoft outlook
- Scheduling
- Follow-up skills
- Appointment scheduling
- Multi-line phone talent
Timeline
Customer Service Representative
Banfield Animal Hospital
06.2024 - Current
Customer Service Representative/Warehouse Receiving Clerk
US Foods
02.2002 - 11.2023
Office Assistant
Construction Products
03.1997 - 12.2001
Office Clerk
Consolidated Electric Supply
01.1995 - 02.1997
High School Diploma -
American High School
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