Lisa Eckley
Clairton,PA
Summary
Personable and driven individual with strong leadership skills and collaborative mindset. Possesses comprehensive understanding of business operations and financial management, with proficiency in data analysis and strategic planning. Capable of driving team performance and achieving organizational goals.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Offering solid foundation in leadership and team coordination, eager to learn and grow in dynamic environment. Contributes strong problem-solving abilities and effective communication skills. Ready to use and develop organizational and strategic planning skills in Desired Position role.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Customer-oriented General Manager with Number years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
2025
2025
years of professional experience
Work History
Gm/Owner
T&L on the Rocks
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
- Fostered a positive work environment to improve team morale and productivity levels.
- Reduced costs with thorough budget analysis and strategic financial planning.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Achieved sales targets consistently by employing persuasive negotiation techniques and building strong relationships with key clients.
- Drove revenue growth through the execution of targeted marketing campaigns designed to attract new clientele.
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Strengthened brand awareness through the development of engaging promotional materials and online presence management.
- Optimized inventory management, implementing accurate forecasting methods to minimize stock discrepancies and prevent excess waste.
- Implemented quality assurance measures, ensuring consistent delivery of high-quality products and services.
- Led organizational restructuring efforts aimed at improving overall efficiency and costeffectiveness.
- Increased market share through strategic partnerships and alliances with complementary businesses in the industry.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Bartender/server/trainer
Atria's Restaurant And Tavern
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender,server,trainer
Applebees Grille and Bar
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Juniper Grille
10.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
QC School of Design
CanadaTimeline
Bartender
Juniper Grille
10.2024 - Current
Gm/Owner
T&L on the Rocks
Bartender/server/trainer
Atria's Restaurant And Tavern
Bartender,server,trainer
Applebees Grille and Bar
QC School of Design
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