Summary
Work History
Education
Skills
Timeline
Hi, I’m

Lisa Ellegard

Fox Point,WI
Lisa Ellegard

Summary

Searching for a part-time job with a relatively consistent schedule. Areas of expertise include: selections design consultant, customer service, sales and marketing.

Work History

Aspen Home Builders, Inc.
Pewaukee, WI

Selections Coordinator
02.2022 - Current

Job overview

  • Provide design assistance to clients building a new home. The process can be overwhelming and stressful, so with our expertise, clients can confidently choose products to create their dream home within their budget.
  • Helped clients prepare for meetings by requesting inspiration photos or Pinterest boards so we knew they had a vision of their dream home.
  • Pulled together selections ahead of time making the process seem simple and exciting for them.
  • Carefully entered clients selections, installation directions, and pictures of as many items as possible into a software program called Co-Construct. Clients, vendors and contractors all use the software to make sure every detail is communicated properly to eliminate any possible errors.
  • Educate clients how to communicate through the Co-Construct software program, and approve their selections, so that everything is documented.

Nicolet Spirit Store
Glendale , WI

Volunteer
02.2019 - Current

Job overview

  • Recognized an opportunity to build a robust school spirit store at Nicolet High School.
  • Previous year sales averaged $3,000 per year, since taking it over the spirit store, sales average more than $30,000 a year, with roughly a 40% profit margin.
  • Implemented Square software so we could accept credit cards.
  • Set up an inventory tracking system using Square software to capture data on: sales, trends, sizes, and colors, which help to make smarter purchasing decisions.
  • Created, developed and maintain an online store, http://nicoletspiritstore.square.site, to sell online and make local deliveries. This allows the store to continue thriving during periods when the students are not in school, such as March 2020 - January 2021 when students were not allowed in the school because of Covid.
  • Create all new graphics, purchase all products, search for vendors to offer new items to keep things exciting.
  • Set up Facebook and Instagram pages to promote new products and market the store to the community.
  • Place ads with feeder schools and recreation department to advertise the store.

Elite Sports Clubs North Shore
Glendale , WI

Front Desk Employee
09.2020 - 03.2022

Job overview

  • Answered multi-line phone system and greeted callers enthusiastically, handled their needs such as: booking tennis courts reservations, class registrations, questions about tennis lessons and classes, and general info.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention, developed strong relationships and nice friendships with our regular members.
  • Often worked alone, acting as manager for the location.
  • CPR certified to deal with injuries that often happened at the club.

St. Monica Auction
Whitefish Bay, WI

Volunteer
01.2017 - 01.2018

Job overview

  • Co-Captained 2017 & 2018 St. Monica auctions, both years bringing in $250,000+
  • Created all marketing materials, weekly communications, schedules, and organized teams for helping.
  • Selected the menu, special drinks, room layout, entertainment, auctioneer.
  • Entered all auction item descriptions and pictures into bid-pal software for online bidding capabilities.
  • Recruited and delegated jobs with several groups of volunteers.

Charleston-Orwig Public Relations Agency
Hartland, WI

New Business Development
02.2004 - 03.2006

Job overview

  • Marketed our Issues Management/Public Relations Services to Fortune 500 companies who are often facing issues of: health, environment, government regulation or restrictions, activists, recalls, or general miss-representation of their brand.
  • Reached out to potential customers via telephone, email and in-person inquiries.
  • Achieved appointments with C-level management at companies such as Exxon Oil, Coca-Cola, Monsanto, Smithfield Foods, McDonald's, Miller Brewing, Harley Davidson.
  • Used CRM software to track conversations, meetings, follow up dates, etc.
  • Created letters specific to each client to show them we understood the issues they were facing, and shared examples of things we've done before to assist other companies. This meant staying up on current events.

Clarke American Check Co.
Boston , MA

Inside Sales Associate
08.2002 - 11.2004

Job overview

  • Offered inside sales support to my outside sales representative by entering data, setting appointments, and helping our new banking clients learn our software ordering system.
  • Traveled to our banking clients and each of their branches to train them on Clarke American new products, ordering procedures, and upselling possibilities which resulted in more money for both the bank and for Clarke American.
  • Created sales contests for bank employees to try to increase custom sales.
  • Handled any issues, questions or concerns from our banking clients.

Oxford & Associates
Boston , MA

IT Contract Recruiter
08.1999 - 08.2002

Job overview

  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Operated and maintained applicant tracking and candidate management systems.
  • Verified applicant references and employment details.
  • Developed recruiting strategies to identify qualified candidates and build network.

Ameritech Phone Company
Pewaukee, WI

Customer Service/Sales Manager
09.1993 - 07.1999

Job overview

  • First job out of college, started as a call center representative for small business clients. Answered inbound calls, resolved issues, and created orders for new business set ups or moves.
  • Top 3% of sales each quarter, consistent recipient of sales reward trips for high achievement.
  • Promoted to outside sales for small businesses. Created my own stream of potential clients through calling on clients and referrals. Sold several phone equipment options, credit card processing machines and services. Also tried to bring businesses back to Ameritech that had left us for another provider.
  • Promoted to Sales Manager of 30 call center representatives. Assisted employees with training, improvement in service, recognizing opportunities for sales, implemented improvement plans for employees who weren't meeting expectations.

Education

UW Eau Claire
Eau Claire, WI

Bachelor of Arts from Sociology/Psychology
05.1993

Skills

  • Customer Service
  • Planning and Coordination
  • Marketing Initiatives
  • Self-Motivated
  • Good listening skills
  • Upbeat and Positive Personality
  • Dependable and Responsible
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Understanding Customer Needs

Timeline

Selections Coordinator

Aspen Home Builders, Inc.
02.2022 - Current

Front Desk Employee

Elite Sports Clubs North Shore
09.2020 - 03.2022

Volunteer

Nicolet Spirit Store
02.2019 - Current

Volunteer

St. Monica Auction
01.2017 - 01.2018

New Business Development

Charleston-Orwig Public Relations Agency
02.2004 - 03.2006

Inside Sales Associate

Clarke American Check Co.
08.2002 - 11.2004

IT Contract Recruiter

Oxford & Associates
08.1999 - 08.2002

Customer Service/Sales Manager

Ameritech Phone Company
09.1993 - 07.1999

UW Eau Claire

Bachelor of Arts from Sociology/Psychology

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