Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Ellison

Soldotna,AK

Summary

I am an accomplished and driven professional with extensive experience in management. With over thirty-five years in management roles, I bring a wealth of expertise that enables me to make an immediate impact in any organization. I am dedicated, results-focused, and possess a strong track record of developing high-performing teams, driving revenue growth, and ensuring exceptional customer satisfaction. My leadership style and unwavering commitment to excellence have consistently led to successful outcomes.

Overview

20
20
years of professional experience

Work History

Employment Director/ Satellite Office Manager of Seward & Kodiak

Independent Living Center
09.2023 - Current
  • Manage employment programs and partner with stakeholders.
  • Define contract requirements for vocational and employment activities with appropriate agencies.
  • Manage contract procurement and disbursements for community-based programs.
  • Network with business leaders to develop employment, volunteer, and internship opportunities.
  • Provide training on the methodology used to teach individuals the skills needed for employment.
  • Assist with training individuals to perform on-the-job tasks and work routines.
  • Assist with business development, fundraising, and grant development for employment programs.
  • Ensure program documentation and billable records are completed accurately and timely.
  • Establish community-based worksites for people with disabilities with potential employers.
  • Advocates for the rights and needs of individuals with disabilities.
  • Ensure the goals for the individual supported are met.
  • Oversee day-to-day operations, including budgeting, staffing, and resource allocation within the satellite office.
  • Ensure that programs and services offered at the satellite office are effectively implemented and meet the needs of the target population.
  • Hiring, training, and managing staff at the satellite office, including performance evaluations and professional development.
  • Maintain clear communication with the main office and other satellite offices, as well as external stakeholders.
  • Contribute to fundraising efforts within the satellite office's local community.
  • Provide regular reports on the satellite office's activities, performance, and impact on the organization's leadership.

Retail Store Manager

Arctic Office Products
01.2012 - 08.2023
  • Managed day-to-day retail operations, including staff.
  • Created an environment that inspired repeat customers and built customer loyalty.
  • Collaborated with the owner and Vice President of the company regarding inventory and marketing.
  • Supplied employee training on daily procedures, customer service standards and store policies.
  • Managed full-cycle onboarding of employees from recruiting, interviewing, hiring, extending offers, and obtaining the proper paperwork.
  • Merchandising, operations and execution of store and relations standards in addition to resolving employee and customer relations concerns.
  • Supplied direction, coaching, and real-time counsel related to all employee performance issues.
  • Reviewed the store environment and key business indicators to find problems, concerns, and opportunities for improvement.
  • Maintained visually appealing and effective displays for the entire store, while ensuring the store was clean, adequately stocked, organized, and well-kept.
  • Increased profits through effective sales training and troubleshooting profit loss areas.

Vocational Coordinator/Seward Site Manager

Independent Living Center
09.2008 - 12.2011
  • Oversaw the daily operations of the vocational program.
  • Prepared statistical reports to meet funding source requirements.
  • Worked with the Division of Vocational Rehabilitation to supply requested services.
  • Developed positive relationships with secondary schools’ administration and special education staff.
  • Functioned as liaison between assigned consumers, employers, referral, and funding sources.
  • Maintained a good rapport with consumers, employers, staff and referring agencies.
  • Completed monthly progress reports and send fee-for-service invoices as directed.
  • Conducted staff meetings and supplied direct support to vocational staff.
  • Coordinated with the Executive Director to manage the program budget.
  • Helped appoint site staff in coordinating and collaborating with other agencies and providers in the designated community.
  • Supplied technical help to site staff in supplying information and referral and direct services to consumers, agencies, and others.

Human Resource Assistant

Client Advocacy Partnership Services
01.2007 - 01.2008
  • Supervising, coordinating, and taking part in the development and maintenance of personnel policies, procedures, and practices for recruiting and training CAPS personnel and planning and coordinating employee benefits.
  • Processed job vacancies including writing ads, taking applications, aiding in the selection process, scheduling, and administering skills tests, scheduling interviews, performing reference checks, and notifying applicants of choice/non-selection.
  • Processed all new hires to ensure all necessary forms were completed and sent to proper agencies.
  • Participated in analyzing and deciding company training needs and formulating plans, and procedures.

Vocational Supervisor

Frontier Community Services
04.2005 - 11.2006
  • Worked in collaboration with the Vocational Manager, for the budgetary oversight of an $800,000 per year program.
  • Managed all hiring/on-boarding of employees.
  • Managed the oversight, development, and negotiation of Vocational state and private contracts.
  • Conducted an annual assessment of strengths and needs for each client’s vocational needs.
  • Responsible for the overall direction, coordination, and evaluation of the Vocational Program, in collaboration with the Vocational Manager.
  • Implemented the training programs of clients to enable them to perform the assigned tasks to standards as outlined by Individualized Support and Treatment Plans (ISTP).
  • Located employment opportunities for clients within the community based on their abilities.
  • Assess the skills, abilities, and preferences of clients to secure competitive employment.
  • Maintained ongoing contacts with employer/customers to ensure that contract specification meets contract requirements.

Education

High School Diploma -

Soldotna High School
Soldotna, AK

National Certificate of Achievement - Employment Services

ACRE-endorsed (Association of Community Rehabilitation Educators)

Skills

  • Strong Leadership
  • Planning
  • Delegation
  • Coaching
  • Negotiating
  • Communication
  • Problem Solving
  • Coordinating
  • Organization
  • Conflict Resolution
  • Strategic Thinking
  • Networking/Outreach
  • Collaboration
  • Execution
  • Decision Making
  • Innovation
  • Hiring/Onboarding
  • Management and implementation

Timeline

Employment Director/ Satellite Office Manager of Seward & Kodiak

Independent Living Center
09.2023 - Current

Retail Store Manager

Arctic Office Products
01.2012 - 08.2023

Vocational Coordinator/Seward Site Manager

Independent Living Center
09.2008 - 12.2011

Human Resource Assistant

Client Advocacy Partnership Services
01.2007 - 01.2008

Vocational Supervisor

Frontier Community Services
04.2005 - 11.2006

National Certificate of Achievement - Employment Services

ACRE-endorsed (Association of Community Rehabilitation Educators)

High School Diploma -

Soldotna High School

Similar Profiles

CREATE PROFILE
Lisa Ellison