Lisa Elswick
Lompoc,CA
Summary
Highly-motivated Financial Office Professional II with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised, quickly mastering new skills and always willing to go the extra mile to complete any task.
Overview
13
13
years of professional experience
Work History
FOP II
SBCERS
Goleta, CA
02.2020 - Current
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Maintained business records by updating customer information.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Collected and coded various documents to prepare for filing, storage and processing.
- Dispersed incoming mail to correct recipients throughout office.
- Conducted office inventory checks and requested restock of supplies.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Typed, formatted and edited correspondence and other documents.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Completed work schedules, managed calendars and arranged appointments.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Trained staff members to perform work activities and use computer applications.
- Collected, counted and disbursed checks to complete basic bookkeeping and banking transactions.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Troubleshooted and walked members through online portal
- Prepared Disposition Correspondence for all separations on a biweekly basis and followed up for completion
- Collected, analyzed and completed monthly statistics for Board of Retirement Meetings
- Prepared, proofread, printed and packaged mail merge projects
Library Aide
Vandenberg Space Force Base
Vandenberg, CA
04.2019 - 01.2020
- Assisted patrons with library equipment, operation or rentals, including photocopiers, 3-D printers and audio/visual equipment
- Monitored patrons to enforce adherence to library policies for material management and behavior
- Showed patrons where to find library resources and collected equipment, reference pieces and other items
- Maintained and updated patron records in library system database
- Catalogued, sorted and shelved books and library materials
- Hosted crafting classes for patrons on a weekly basis
- Responsible for decorations on budgets for every special occasion
- Checked in, checked out and renewed library materials using EOS Software and notated books that needed repair or replacements
- Kept library shelves and printed materials well-stocked and organized according to established system
- Assisted patrons with library cards - checked identification and dependent authorization
- Resolved patrons' complaints tactfully and professionally
- Initiated Inter-Library Loan requests and input holds
- Registered and answered patron questions on Mango language program
- Assisted patrons with sign up and questions about online library resources, such as Overdrive, Ebsco, audiobooks, video and eBook resources, abcmouse.com reading program for kids 2-6
- Assisted patrons with computer and Wi-Fi sign-up, questions, problems, printers, scanners, copying and faxing
- Reviewed missing items reports and searched stacks for books
- Updated daily and monthly periodicals
- Assisted librarians with ideas to develop Summer Reading Program (SRP) activities and motivational displays for children, teens and adults
- Organized and lead group activities related to annual theme and record statistics
- Assisted librarians with planning and executing seasonal library group activities for holidays, such as Valentine's Day, Halloween, back to school, etc.
- Guided library volunteers on daily activities and answered questions
Technical Customer Support Specialist
Apple
Cork, Ireland
03.2016 - 09.2018
- Troubleshot, resolved or escalated technical issues based on individual customers' needs.
- Identified support trends from calls and reported information to management to help coordinate proactive responses.
- Received incoming and made outbound calls to resolve customer account and technical issues.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Updated customer accounts with details of interactions, set up repair appointments and processed payments for new services.
- Developed in-depth knowledge of all Apple devices and iOS operating systems, such as iPhones, iPads, iPods, MacBooks, iMacs, Apple TV and more.
- Assisted customers through troubleshooting step by step via phone and chat
- Scheduled weekly team-meetings to improve support quality
Wholesale Sales Representative
Bestseller Handels GmbH
Vienna, Austria
09.2010 - 08.2015
- Provided superior service to customers by quickly responding to requests, suggestions and concerns.
- Oversaw procurement of products and apparel for Jack&Jones wholesale customers, monitoring annual budget of 11 Million Euros
- Developed hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties
- Reviewed each store location's buying trends and ascertain correct assortment of apparel for maximum sales and profit
- Traveled to corporate headquarters in Denmark at least four times per year to preview new collections and make selection on which styles would be added into the assortment
- Led development and review of contractual documents binding relationship between company and clients, partners, vendors and employees
- Demonstrated flexibility working with internal team members to resolve any issues and preemptively coming up with solutions
- Loaded, unloaded and moved material to and from storage and production areas
- Presented and sold collections 8 times a year in two different company owned show-rooms within Austria to over 60 customers from Austria and Central and Eastern Europe
- Lead Cashier at semi annual in-house clearance sale
Education
High School Diploma -
Tourism High School
Bad Leonfelden05.2010
Skills
- Data Entry and 10-Key
- Team Collaboration
- Flexible and Adaptable
- Self-Motivated
- Creative Thinking
- Problem Solving
- Attention to Detail
- Verbal and Written Communication
- Excel Spreadsheets
- Prioritizing Work
- Customer Service
- Information Confidentiality
- Documentation and Reporting
- Clerical Support
- Organizing and Categorizing
- Calendar Management
- 70 wpm Typing Speed
- Appointment Scheduling
- Mail Sorting and Distribution
- Time Management
- Mail Management
- Microsoft Office
- Reliable and Punctual
Languages
English
Full Professional
German
Native/ Bilingual
Spanish
Limited
Timeline
FOP II
SBCERS
02.2020 - Current
Library Aide
Vandenberg Space Force Base
04.2019 - 01.2020
Technical Customer Support Specialist
Apple
03.2016 - 09.2018
Wholesale Sales Representative
Bestseller Handels GmbH
09.2010 - 08.2015
High School Diploma -
Tourism High School