Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Engel

Lock Haven,PA

Summary

Dedicated and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 20+ years of performance. Proven track record in managing office operations and providing comprehensive administrative support. Known for effective communication and multitasking skills. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.



Overview

11
11
years of professional experience

Work History

Diet Clerk

Lock Haven UPMC Campus, Haven Place
05.2023 - 07.2025


  • Coordinated patient meal delivery schedules to ensure timely provision while minimizing interruptions to ongoing treatments or therapies.
  • Educated residents and families on the importance of proper nutrition for optimal health, fostering improved understanding and compliance.
  • Enhanced resident satisfaction with their meals by collaborating with kitchen staff to ensure quality food preparation and presentation.
  • Developed strong relationships with residents and families through regular communication and empathetic listening skills, facilitating trust within the healthcare setting.
  • Resolved resident concerns or complaints regarding meal quality or service efficiently, providing solutions that prioritize resident satisfaction.
  • Maintained accurate and up-to-date resident records, ensuring seamless communication between all members of the healthcare team.
  • Ensured compliance with federal and state regulations regarding resident nutrition, maintaining a safe and effective environment for care delivery.
  • Improved resident dietary adherence by conducting thorough nutritional assessments and providing personalized meal plans.
  • Increased availability of special diet options by working closely with food service providers to expand menu offerings.
  • Reduced instances of malnutrition among residents by consistently monitoring dietary needs and adjusting meal plans accordingly.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Monitored food quality and freshness throughout day.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Demonstrated knowledge of menu items and corresponding ingredients.

Administrative Assistant

Clinton County Economic Partnership
06.2014 - 01.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated after-hours Chamber business events including the annual membership dinner, picnic, holiday party and time outs.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Maintained inventory of office supplies and placed orders.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Oversaw the management of the website and social media channels.
  • Tasked with the distribution of annual publications to Chamber members across the Clinton County region.

Education

Bellefonte Area High School
Bellefonte

Skills

  • Administrative support
  • Proficient in customer service
  • Accurate data entry
  • Advanced skills in Microsoft Office tools
  • Effective multitasking
  • Proficient in written communication
  • File organization
  • Strong organizational skills
  • Proficient in operating office equipment
  • Leadership and supervision

Timeline

Diet Clerk

Lock Haven UPMC Campus, Haven Place
05.2023 - 07.2025

Administrative Assistant

Clinton County Economic Partnership
06.2014 - 01.2023

Bellefonte Area High School

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Lisa Engel