Lisa Enriquez
San Antonio,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Various Roles incl. Resident Liaison & Property Manager
San Antonio Housing Authority (now Home Opportunity)
- Launched property management career on one of the largest portfolios of 1,000 units, gaining expertise in large-scale operations and affordable housing compliance.
- Strengthened property performance through hands-on oversight of leasing, compliance, and resident relations, which contributed to stabilized operations across multiple communities.
- Earned Family Self-Sufficiency (FSS) certification through NAHRO, strengthening ability to deliver resident programs that improve compliance and promote self-sufficiency.
- 16 years
Community Manager
RPM Living
10.2024 - Current
- Strategically positioned property for sale by stabilizing operations, enhancing compliance readiness, and improving curb appeal, resulting in a swift and successful closing.
- Improved occupancy by 25% and reduced delinquency by 50%+ within 5 months at a distressed community through targeted leasing, collections, and engagement programs.
- Introduced resident-focused culture with incentive-based programs, resulting in improved collections and resident satisfaction ratings.
Property Manager
The Liberty Group (Assigned to National Church Residences TX)
10.2017 - 10.2023
- Successfully stabilized multiple HUD-subsidized senior housing communities, quickly assessing challenges and executing action plans to restore performance.
- Implemented compliance process improvements that reduced file approval time and increased audit readiness.
- Partnered with Social Service Coordinators to expand resident enrichment activities, boosting participation by 20%.
- Aligned budgets, expense control, and reporting with owner and regional leadership goals, supporting both financial performance and strategic decision-making.
Property Manager / Personal Manager (Part-time)
Bogar's Realty & Investments
01.2018 - 05.2023
- Assisted Real Estate Appraisal Office with operational efficiency, reducing appraisal report turnaround time and improving client satisfaction.
- Built a strong referral network with lenders, mortgage companies, and private owners that secured long-term appraisal business.
- Managed a small residential portfolio, reducing turnover through proactive turns and quick response to resident requests.
Multi-Unit Team Manager
H&R Block
10.2021 - 04.2023
- Directed operations for three tax offices, improving employee engagement and earning recognition as a High Performing Team as well as incentive pay.
- Strengthened accountability through weekly coaching sessions and client-service huddles.
Project Coordinator
Vision Construction Company
01.2014 - 08.2016
- Streamlined scheduling and project processes, improving efficiency for multiple project managers.
- Coordinated government contracts, ensuring timely compliance for reporting, billing and safety initiatives that reduced risk and job injuries.
Education
Certification - Business Development
San Antonio College
Certification - Supervision
San Antonio College
Coursework - Mental Health Technology
San Antonio College
Skills
- Property and Portfolio Management
- Occupancy Growth and Retention Strategies
- Budgeting, Financial Oversight and Expense Control
- Resident Relations and Customer Experience
- Software Proficiency: Yardi
- One Site
- Microsoft 365
- Vendor & Contract Management
- Operational Turnarounds and Stabilization
- Servant Leadership & Team Development/Accountability
- Affordable Housing Program Acumen
Accomplishments
- Collaborated with various teams of community outreach specialists in the development of providing health and provider services to residents in several apartment communities throughout my career as a Community Director.
Certification
- Supervisory Certification
- Family Self-Sufficiency (FSS) — NAHRO (National level)
- Certified Apartment Manager (CAM)—San Antonio Apartment Association
Languages
Bilingual: English & Spanish
Interests
- Participating in fundraising events to support local charities, schools, or community projects
- Learning new cooking techniques and expanding my culinary skills
- I enjoy helping others and giving back to the community
Timeline
Community Manager
RPM Living
10.2024 - Current
Multi-Unit Team Manager
H&R Block
10.2021 - 04.2023
Property Manager / Personal Manager (Part-time)
Bogar's Realty & Investments
01.2018 - 05.2023
Property Manager
The Liberty Group (Assigned to National Church Residences TX)
10.2017 - 10.2023
Project Coordinator
Vision Construction Company
01.2014 - 08.2016
Various Roles incl. Resident Liaison & Property Manager
San Antonio Housing Authority (now Home Opportunity)
Certification - Supervision
San Antonio College
Coursework - Mental Health Technology
San Antonio College
Certification - Business Development
San Antonio College
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