Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Eodice

Buffalo,NY

Summary

Experienced Management and Administration Professional specialized in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

6
6
years of professional experience

Work History

Scheduling Coordinator

BryLin Behavioral Health System
01.2024 - Current
  • Returned to a previous role worked from 2021-2022, job duties remain the same.

Special Events Manager

Jack Rabbit
09.2023 - 12.2023
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated florists, photographers, and musicians for events.
  • Provided exceptional on-site support during events, addressing attendee inquiries or concerns promptly while maintaining a professional demeanor.
  • Trained and supervised event staff to complete tasks on time.
  • Developed creative themes for events and created related activities to engage attendees.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
  • Selected and ordered refreshments, decor and event materials.
  • Attended bridal industry events to promote services and build relationships with prospective vendors.
  • Liaised with marketing and PR colleagues to promote special events in social calendars.
  • Interviewed clients to understand event scopes of work and establish budgets.
  • Developed detailed timelines and checklists to ensure smooth event operations from inception to completion.
  • Implemented effective risk management strategies to mitigate potential issues before they impacted event success.
  • Managed all aspects of event planning, including budgeting, logistics, and vendor coordination for successful events.
  • Coordinated seamless transportation and accommodation arrangements for event attendees, ensuring a comfortable and stress-free experience.
  • Increased overall guest satisfaction by ensuring seamless execution of event details and attentive customer service.
  • Collaborated with cross-functional teams to develop and execute innovative event concepts that exceeded client expectations.
  • Maintained an organized inventory of event supplies, ensuring timely restocking when necessary for efficient preparation.
  • Assisted in the development of post-event reports highlighting key successes and opportunities for growth in future events.

Front of House & Events Manager

Thin Man Brewery
04.2018 - 09.2023
  • Motivate, train, and coach employees to maximize performance.
  • Maintain secure cash drawers and prepare deposits, promptly resolving discrepancies for accuracy.
  • Prepare and manage weekly team schedules with an eye for coverage needs and individual strengths.
  • Complete payroll, including breaking down tip shares, commissions, and ticket sales for special events.
  • Oversee inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Build and strengthen area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
  • Resolve problems promptly and effectively to elevate customer approval.
  • Cultivate performance-based culture based on individual accountability, goal attainment, and team achievement.
  • Managed budgets effectively, optimizing allocation of resources to maximize event impact.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
  • Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food.
  • Utilized job-related software to create standard guidelines, calendars and budgets.
  • Utilized social media to promote events and increase attendance.

Staffing Coordinator

BryLin Behavioral Health System
06.2021 - 07.2022
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
  • Worked closely with other departments within the organization to address workforce planning needs effectively.
  • Developed and facilitated new-hire orientations.
  • Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
  • Supported HR functions such as benefits administration and employee relations, enhancing overall organizational efficiency.
  • Developed strong relationships with clients, leading to repeat business and long-term partnerships.
  • Assisted with personnel records management to support recordkeeping accuracy.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Collaborated with managers to identify and address employee relations issues.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Maintain updated record of staff training and facilitate renewals as needed.
  • Trained as backup Mental Health Technician to assist on floors as needed.
  • Work with other departments to fulfill staffing needs, collaborating on hospital projects, team building exercises, and participating in relevant seminars.
  • Member of the Safety Committee, Trauma Informed Care Committee, Staff Quality Committee, and Hospital Week Committee.

Education

Bachelor of Arts - Anthropology

University at Buffalo
Amherst, NY
05.2021

Associate of Arts - Liberal Arts & Sciences

Niagara County Community College
Sanborn, NY
12.2019

Skills

  • Problem-Solving
  • Strong Work Ethic
  • Data Entry
  • Customer relations understanding
  • Verbal and written communication
  • Teamwork and Collaboration
  • Time management skills
  • Attention to Detail
  • Schedule Management
  • Strategic Planning
  • Critical Thinking
  • Staff Coordination
  • Scheduling proficiency
  • Customer Relationship Management
  • Office Administration
  • Effective Multitasking
  • Telephone Etiquette
  • Task Delegation
  • Daily timekeeping

Timeline

Scheduling Coordinator

BryLin Behavioral Health System
01.2024 - Current

Special Events Manager

Jack Rabbit
09.2023 - 12.2023

Staffing Coordinator

BryLin Behavioral Health System
06.2021 - 07.2022

Front of House & Events Manager

Thin Man Brewery
04.2018 - 09.2023

Bachelor of Arts - Anthropology

University at Buffalo

Associate of Arts - Liberal Arts & Sciences

Niagara County Community College

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Lisa Eodice