Lisa Epperly
West Des Moines
Summary
With over 20 years of experience spanning customer service, credit decision-making, risk management, and operations, I have honed a robust skill set in identifying, assessing, and mitigating business risks. My leadership experience of 20+ years includes managing teams, driving operational efficiencies, and fostering a culture of open communication and collaboration. Recognized for my ability to pinpoint control gaps and take proactive actions to address them, I pride myself on being an effective communicator who prioritizes teamwork and promotes a collaborative environment across departments.
Overview
2026
2026
years of professional experience
Work History
Senior Business Execution Consultant
Wells Fargo
10.2016 - Current
- Responsible for managing all the risk based activities for the Closing and Account Maintenance Risk Assessable Units. This includes weekly calls with control partners to review all risks, controls, testing and audit results.
- Assist in developing, implementing and maintaining ongoing updates risk policies, procedures and reporting.
- Review Process and Procedures regularly and provide feedback on any day to day risks that aren't solved for.
- Responsible for all updates to risk and control verbiage, testing and audits.
- Review all High Inherit Risks and create and maintain all Key Risk Indicators for both Risk Assessable Units.
- Collaborate with all key stakeholders to ensure all compliance/regulatory requirements are met within the Line of Businesses.
- Create monthly material around High Risk, downgraded controls and testing results for the previous month.
- Lead the annual Risk and Control Self-Assessment for two Risk Assessable Units.
- Create and update existing and new risks and controls based on business needs.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for business.
- Facilitated workshops and training sessions for staff, enhancing their skills and knowledge in key areas.
Operational Risk Manager
Wells Fargo
01.2010 - 01.2016
- Responsible for managing all the Issues for various lines of business. Identifying risks and trends by reviewing quality results, customer complaints and various reports. Coach and develop a high level team of individuals.
- Develop and implement project plans for each Issue identified.
- Facilitate weekly check in meetings to ensure Corrective actions are being created accurately and timely.
- Review and approve all applicable documentation needed per the Issue Management Policy.
- Produce and publish reports for senior leaders.
- Identify any control gaps that caused the Issue within the processes
- Facilitated weekly one on ones to ensure bench strength is successful.
- Create and implemented an intake process to properly manage tight timelines
- Developed risk assessment matrices and templates to increase visibility of risks and facilitate decision making.
- Implemented and managed controls to comply with laws and regulations, agreements and SOPs.
- Promoted a strong risk culture within the organization through effective communication of policies and procedures.
Compliance Manager
Wells Fargo
2004 - 2010
- Responsible for managing a high functioning team that audits Wells Fargo Home Mortgage teams on a monthly basis.
- Responsible for implementing and monitoring a risk-based testing program to identify and mitigate operational risk that arises from inadequate, failed internal controls or failed internal processes.
- Develop testing and monitoring to assess adherence to regulatory compliance requirements, investor guidelines and internal policy/procedures.
- Create and implement new test scripts based on the changing environment.
- Publish testing results and reporting monthly and collaborate with other departments to review trends and gaps.
- Partner with all areas of business to create action plans around high risk processes.
- Examined, monitored and set departmental quality control standards, including reviewing and addressing results with senior leaders.
- Managed compliance efforts, reporting and audits.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
- Prepared records and data for regular audits.
- Streamlined compliance processes by implementing efficient monitoring systems and tools.
- Monitored emerging trends in regulatory requirements, anticipating potential impacts on the organization''s operations.
Education
No Degree - Journalism And Mass Communication
Kent State University
Kent, OHSkills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Project leadership
- Issue resolution
- Processes and procedures
- Operations analysis
- Change management
- Management coaching
Timeline
Senior Business Execution Consultant
Wells Fargo
10.2016 - Current
Operational Risk Manager
Wells Fargo
01.2010 - 01.2016
Compliance Manager
Wells Fargo
2004 - 2010
No Degree - Journalism And Mass Communication
Kent State University
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