Lisa Epps
Woodbridge,VA
Summary
Experienced Insurance Analyst and Administrative Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 10+ years of experience and willingness to take on any challenge.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Analyst
INOVA
12.2017 - Current
- Managed a portfolio of complex accounts, ensuring timely renewals and adherence to regulatory requirements.
- Analyzed trends to identify potential areas of growth within the insurance sector
- Effectively communicated complex policy information, promoting understanding and confidence in coverage decisions.
- Developed strong relationships with representatives to improve communication and facilitate seamless transactions.
- Utilized predictive modeling techniques to forecast future claim trends based on historical patterns and industry insights.
- Maintained up-to-date industry knowledge through continuous professional development, enhancing decision-making capabilities.
- Participated in cross-functional teams tasked with reviewing internal processes for improvement opportunities.
- Collaborated with claims adjusters to investigate and resolve disputed claims effectively, promoting client retention.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and requests related to policy changes.
Office Manager
Dr. Rafiq
06.2014 - 12.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and stocking and shipment receiving.
Education
Associate of Science - Health Technology
Applied Career Training
Arlington, VA05.2005
Skills
- Policy analysis
- Portfolio Management
- Claims Management
- Claims review
- Dispute tracking
- Interpersonal and written communication
- Skilled in Microsoft Office
- Policy Interpretation
- Data Interpretation
- Document workflow
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
Certification
- Certified Administrative Specialist - 2003
Timeline
Insurance Analyst
INOVA
12.2017 - Current
Office Manager
Dr. Rafiq
06.2014 - 12.2017
Associate of Science - Health Technology
Applied Career Training