Lisa Erwin

• Conducted thorough pre-examination assessments of patients'' vital signs, medical histories, and presenting symptoms for informed physician evaluations.
• Prepared examination rooms and sterilized equipment to exceed Lakesides guidelines and expectations, ensuring a safe environment for patient care delivery.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Streamlined appointment scheduling and follow-ups, resulting in improved patient satisfaction and timely care delivery.
• Facilitated referrals to specialist providers when necessary, coordinated appointments, and scheduling.
• Provided support during minor surgical procedures by preparing instruments, ensuring sterile conditions were maintained throughout the process.

Conducted basic laboratory tests, such as urinalyses and blood glucose monitoring.

Provided administrative support, including answering phones, responding to emails, and demonstrated proficiency in electronic health records (EMR system)

• Growing relationships and maintaining rapport with patients through effective communication skills that fostered trust in the clinic's commitment to quality care.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Prepared lab specimens for diagnostic evaluation.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Implemented care and efficiency improvements to support and enhance office operations.

• Handled equipment, chemicals, and materials properly and with caution.
• Provided excellent customer service, addressing client concerns promptly and professionally.
• Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
• Supported facility maintenance efforts through proactive identification and reporting of potential issues or damages.

• Assisted patients with activities of daily living such as bathing, dressing, grooming, and feeding while preserving their autonomy whenever possible.
• Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
• Recognized individual cultural, religious, and spiritual beliefs when delivering care, creating a respectful and inclusive environment for patients and families.
• Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
• Monitored vital signs and reported changes in patient condition to nursing staff, ensuring timely medical intervention when necessary to help optimize treatment and care plans.