Lisa Espinoza
Seminole,Texas
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
District Technology Help Desk/Administrative Assistant
Seminole Independent School District
12.2017 - Current
- Data entry, filing, answering multiple phone lines, bill processing. Trouble shooting devices ie: MacBooks, iPads, Apple TVs, Promethean Boards. Assist Principals, teachers, students, and all other staff daily. Help manage inventory.
- Created and maintained databases to track and record purchased inventory.
- Developed and updated spreadsheets and databases to track, analyze, and report on inventory data.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed strategies to streamline and improve office procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Office Manager
Scott Family Chiropractic
12.2011 - 12.2017
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Collected payments daily.
- Verify insurance
- Managed office operations while scheduling appointments.
Store Manager
Security Finance - Corporate Office
05.2010 - 04.2011
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
Assistant Store Manager
Security Finance - Corporate Office
06.2008 - 05.2010
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
GED -
Graham Learning Center
Graham, TX02.2000
Skills
- Customer Service
- Report Analysis
- Data Entry Documentation
- Excel Spreadsheets
- 10-Key Proficiency
- Mail Management
- Employee Training
- Google Docs
- Microsoft
- Filemaker Pro
- Customer Relations and Communications
- Administrative Support
- Spreadsheets
Timeline
District Technology Help Desk/Administrative Assistant
Seminole Independent School District
12.2017 - Current
Office Manager
Scott Family Chiropractic
12.2011 - 12.2017
Store Manager
Security Finance - Corporate Office
05.2010 - 04.2011
Assistant Store Manager
Security Finance - Corporate Office
06.2008 - 05.2010
GED -
Graham Learning Center
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