Lisa Esposito
Levittown,PA
Summary
To secure a position in which I can provide excellent customer service while efficiently representing the company's values and standards. It is my goal to build positive relationships with both staff and clients in order to promote a constructive and professional work environment. I am willing to learn new things and look forward to utilizing all of my skills to insure the success of your company.
Dynamic professional with extensive experience in customer service and administrative support. Proven ability to enhance client satisfaction through effective communication and critical thinking.
Overview
26
26
years of professional experience
Work History
Inventory Control
Mike Piazza HONDA
10.2024 - 08.2025
- Marked items with identifying codes such as price, stock, or inventory control codes.
Customer Service Representative
Fidelity Fibers Inc.
06.2020 - 09.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Accounts Receivable
- Billing
- Collections
- Data Entry
- Invoicing
Office Assistant
Regional Insurance Associate's
08.2018 - 04.2019
- Organized and maintained office files, ensuring efficient retrieval of documents.
- Managed incoming communications, providing timely responses and redirecting inquiries as needed.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Administrative Assistant
PVC Risk Management
03.2008 - 08.2018
- Managed scheduling and calendar coordination for senior executive.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Assisted in preparing Insurance Audits for Clients.
- Assisted in preparing reports and presentations, ensuring accuracy and timely delivery of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Daytime Bartender
Linden Pub, Andalusia Bar and Grille, Five Points Sports Bar
02.2000 - 07.2010
- Crafted and served diverse beverage selections, ensuring high-quality customer experiences.
- Managed bar inventory and supplies, optimizing stock levels to reduce waste.
- Monitored compliance with health and safety regulations, maintaining a safe environment for patrons and staff.
- Collaborated with kitchen staff to coordinate food and drink pairings, enhancing overall dining experience.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Education
High School Diploma -
Villa Joseph Marie
Holland06-1986
Skills
- Customer service
- Data entry
- Critical thinking
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Order processing
- Administrative support
- Data collection
- Clerical support
- Filing
- Computer proficiency
Timeline
Inventory Control
Mike Piazza HONDA
10.2024 - 08.2025
Customer Service Representative
Fidelity Fibers Inc.
06.2020 - 09.2024
Office Assistant
Regional Insurance Associate's
08.2018 - 04.2019
Administrative Assistant
PVC Risk Management
03.2008 - 08.2018
Daytime Bartender
Linden Pub, Andalusia Bar and Grille, Five Points Sports Bar
02.2000 - 07.2010
High School Diploma -
Villa Joseph Marie