Lisa Estep
Ormond Beach,FL
Summary
Dedicated professional with proven performance in management, leadership and communication skills. Detail-oriented with strong interpersonal and analytical skills. Willing to relocate: Anywhere. Authorized to work in the US for any employer.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
Brook Valley Management
07.2023 - Current
- Trained staff on safety procedures, quality standards, and equipment operation.
- Monitored plan and incoming work, re-prioritizing to meet changing priorities and deadlines.
- Oversaw optimum daily operations exceeding daily goals
- Developed and implemented production schedules to ensure timely completion of all required goals
- Coached and motivated team members by providing appropriate training and growth opportunities.
- Enforced safety regulations to promote accident-free workplace.
- Led and measured daily processes, promoting excellent production
- Created and maintained detailed production reports.
- Resolved conflicts between departments or personnel within the organization as required.
- Analyzed data to identify areas for improvement in productivity and quality control.
- Hired, train, evaluate, and discharge staff and resolved personnel grievances.
- Prepared and maintained production reports and personnel records.
- Made decisions concerning inventory requirements, staffing requirements, work procedures, duty assignments, and time constraints.
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
- Developed and executed marketing campaigns to increase brand awareness and attract new customers
- Managed a team of 50 to 60 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Optimized inventory control processes to minimize stockouts while reducing excess inventory by
- Analyzed sales data and market trends to identify opportunities for product assortment optimization
- Implemented cost-saving measures that resulted in a reduction in operational expenses
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
- Implemented customer service initiatives that improved overall satisfaction ratings
- Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
- Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
- Implemented incentive programs that motivated employees to exceed sales targets resulting in an increase in monthly revenue
- Identified areas of improvement within the store layout resulting increase in average transaction value
- Implemented effective loss prevention measures resulting in a reduction in inventory shrinkage
- Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction
- Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
- Implemented employee recognition programs that boosted morale and increased employee retention b
- Maintained a clean, organized, and visually appealing store environment that exceeded customer expectations
- Utilized data analytics tools to identify trends in customer behavior and adjust marketing strategies accordingly
- Increased overall sales revenue through targeted promotional campaigns and upselling techniques
- Developed staffing schedules that optimized labor costs while ensuring adequate coverage during peak hours
- Mentored team members to develop their skills and advance within the company resulting in an increase in internal promotions
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
- Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
- Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
Store Manager
7-Eleven
05.2021 - 07.2023
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Solved problems and resolved conflicts for team members and customers.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Mentored new employees on store policies and procedures while providing guidance and support in their roles.
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Stocked and organized products in storage spaces and retail shelves.
- Tracked store inventory and ordered new products to prevent shortages.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
- Set sales targets and budgets for team leads and employees to follow.
- Implemented loss prevention strategies, alleviating shrink.
- Arranged store cleanings and renovations during periods of low customer traffic.
- Leveraged new sales strategies to increase store revenue.
- Established efficient inventory management system to maximize sales and reduce costs.
- Negotiated vendor contracts for product purchases that resulted in cost savings for the organization.
- Analyzed data from financial reports to identify areas of improvement in business operations.
- Demonstrated and supported continuous improvement and growth mindset.
- Ensured compliance with all applicable laws, regulations, and policies across the organization.
- Set prices and credit terms for goods and services, based on forecasts of customer demand.
Assistant Manager
Family Dollar
01.2020 - 05.2022
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of employees, providing guidance and support to maximize productivity
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
- Increased overall store profitability by analyzing product performance data & adjusting pricing/markdowns accordingly
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
- Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
- Implemented cross-training initiatives among team members to enhance flexibility and ensure efficient operations during peak periods
- Developed effective strategies for upselling or suggestive selling techniques resulting in an increase in average order
- Investigated discrepancies or issues related to cash handling or inventory management, implementing corrective actions as needed
- Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
Education
High School Diploma -
Wise Private
Port Orange, FL05-1999
Skills
- Retail management
- Restaurant management
- Food service
- Mentoring
- Restaurant experience
- Medical documentation
- Train Employees
- Manage Budgets
- Control of Expenses
- Staff Management
- Judgment and Decision-Making
- Training Skills
- Complex Problem-Solving
- Manage Profitability
- Strong Leadership Abilities
- Instructing
- Sales
- Management
- Microsoft Outlook
- Supervising experience
- Organizational skills
- Customer service
- Communication skills
- Quick service & fast food restaurant
- Profit & loss
- Microsoft Office
- Budgeting
- Continuous improvement
- Computer skills
- Cash handling
- Interviewing
- Time management
- Product management
- Team management
- Project management
- Merchandising
- Med tech
- Retail sales
- Cash register
- Leadership
Certification
- Driver's License January 2017 to June 2035
- Food Protection Manager March 2025 to March 2030
Timeline
Store Manager
Brook Valley Management
07.2023 - Current
Store Manager
7-Eleven
05.2021 - 07.2023
Assistant Manager
Family Dollar
01.2020 - 05.2022
High School Diploma -
Wise Private
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