Lisa Estrada McGuire
Anaheim,CA
Overview
20
20
years of professional experience
Work History
Assistant to Education, Regulations & Sales
Samsung Medison America, Inc.
03.2010 - 07.2012
- Executive administrative support (Sales, Applications, Education and Regulations), All corporate traveler logistics (Domestic and International), Sales Fleet Procurement and Management, 3D Seminar Coordination, Executive Reporting, Demo and Installation scheduling, Manage regulatory documentation filings of imported/exported ultrasound systems Key account Customer Service, Key account Customer Service, New hire orientation and training for Sales and Applications, RDMS website management for CME credits, Meeting coordination and logistics
Executive Assistant/Technical Support Specialist
Staples Distribution Center, Print Division
03.2004 - 03.2009
- Executive administrative support to VP, Sales, Master storage and contract management, Executive management team meeting planning and coordination, Executive sales reporting and development, High level customer care for key accounts, New hire orientations, Divisional sales support, Computer and software training for sales division, Computer/telephone procurement and lease management, Intra and Internet website management
Executive Assistant
Enviroedge
05.2003 - 11.2003
- Executive administrative support to General Manager, Corporate Travel Logistics (International and Domestic), Purchasing, Customer Service, Facilities Management, Supervision of office staff, Sales Tracking and Reporting, Account administration
Executive Assistant
RSI Home Products
05.2001 - 04.2003
- Executive level administrative support to VP of Operations, VP of Engineering, VP of Quality and Management staff, Executive Reporting, Meeting coordination both on and off site, Travel logistics, Employee event coordination, Facilities Management, Served as corporate notary
Executive Assistant
UltraLink
10.1992 - 02.2000
- Maintained calendar scheduling, Managed confidential correspondence, Coordinated domestic travel arrangements for Executive staff, Managed meeting logistics, Prepared expense reports for Executive staff, Facilities management, Provided guidance and consultation to senior management and staff on client COBRA benefit administration and compliance issues, Managed budget, planned and directed monthly company sponsored employee events, Served as corporate notary
Business Process Auditor
UltraLink
12.1998 - 01.2000
- Captured and evaluated company trends to identify and isolate internal administrative procedure problems, Drafted and issued operational policies and procedures, Compiled and presented improved policies and procedures to senior management, Drafted and issued correspondence relating to procedures ensuring staff quality compliance, Developed, initiated and conducted staff policies and procedures training
Special Project Supervisor
UltraLink
03.1996 - 12.1998
- Developed project plans to implement new client business, successfully meeting strict deadlines, Managed monthly financial activity, benefit administration and client interaction of PlanLink together with Allianz Life of North America, Developed and initiated training for staff as required in letter writing, Microsoft Office, telecommunications, Team Building, etc., Assisted Operations Director with forecasting, staffing, departmental budgeting, human resource issues, and sales presentations
Account Operations Supervisor
UltraLink
02.1995 - 03.1996
- Supervised daily activities of administrative staff in account operations of up to 40 client services staff ensuring adherence top client performance guarantees, Provided daily guidance to staff in resolving administrative and account operational issues, Communicated daily clientele activities with Account Managers and Directors, Gathered and presented statistical team data regarding client performance guarantees to Senior Management, Developed and supervised internal Medicare administration policies and procedures
Network Services Team Leader
UltraLink
12.1993 - 02.1995
- Conducted interviews and maintained staffing levels to accommodate peak periods, Assistant to Director of Network Services, Consulted with Fortune 500 clients to schedule and manage their annual national healthcare network rate and benefit renewals, Managed client's requests for proposal process and account administration, Initiated rate and cost data reporting, Analyzed service area and rate for negotiations to suit individual clients, Prepared final proposals for Fortune 500 clients
Group Administrator TPA
UltraLink
05.1993 - 12.1993
- Implemented eligibility and enrollment administration for Fortune 500 account, Established process of collecting administration fees resulting in a corporate increase of annual revenue exceeding $100K, Maintained corporate TPA licensing, Introduced a national corporate agent program resulting in increased revenue of over $150K annually
Broker Commission Analyst
UltraLink
10.1992 - 05.1993
- Assisted with the implementation of a Paradox broker commission payment system developed to track calculations of broker commission payments otherwise paid and tracked manually, Processed, paid and distributed broker commission payments on a monthly basis, Provided strong customer service on simple to complex issues to high profile brokers, Communicated cash flows with senior management, sales executives and sales directors as needed
Education
Other - Business Management, Business Management course, Anatomy and Physiology, Macro Economics -
Cypress College
Cypress, CAOther - Business Management, Business Finances, Training the trainer, Micro Economics -
Long Beach City College
Long Beach, CAHigh School - General Education -
John F. Kennedy High School
La Palma, CA06.1985
Skills
- Proficient in Microsoft office Suite (Word, Excel, Outlook, Access, Powerpoint)
- Possess a sense of urgency while multitasking
- Able to work independently
- Great phone etiquette and communication skills
- Team Player
- Energetic, pleasant personality
- Strong interpersonal skills
- Office Management
- Knowledge of JD Edwards and Navision ERP systems
- Travel Logistics (Int'l & Domestic)
- Master schedule management
- Facilities management
- Employee Training
- Event Coordination
Languages
Spanish
Limited Working
Timeline
Assistant to Education, Regulations & Sales
Samsung Medison America, Inc.
03.2010 - 07.2012
Executive Assistant/Technical Support Specialist
Staples Distribution Center, Print Division
03.2004 - 03.2009
Executive Assistant
Enviroedge
05.2003 - 11.2003
Executive Assistant
RSI Home Products
05.2001 - 04.2003
Business Process Auditor
UltraLink
12.1998 - 01.2000
Special Project Supervisor
UltraLink
03.1996 - 12.1998
Account Operations Supervisor
UltraLink
02.1995 - 03.1996
Network Services Team Leader
UltraLink
12.1993 - 02.1995
Group Administrator TPA
UltraLink
05.1993 - 12.1993
Executive Assistant
UltraLink
10.1992 - 02.2000
Broker Commission Analyst
UltraLink
10.1992 - 05.1993
Other - Business Management, Business Management course, Anatomy and Physiology, Macro Economics -
Cypress College
Other - Business Management, Business Finances, Training the trainer, Micro Economics -
Long Beach City College
High School - General Education -
John F. Kennedy High School
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