Lisa Ezell
Augusta,Georgia
Summary
Proven leader in retail management, notably with The Joint Chiropractic Corporation, where I spearheaded operations across 30 locations, achieving top district manager ranking in Q1 2024. Expert in negotiation and sales training, I excel in optimizing sales processes and developing talent, evidenced by numerous promotions within teams. My strategic vision and interpersonal skills have consistently driven profitability and operational excellence.
Overview
9
9
years of professional experience
Work History
East Coast District Manager
The Joint Chiropractic Corporation
01.2022 - Current
- Supervised thirty locations to enforce high-quality standards of operation.
- Primary function is to effectively lead the market to deliver across all KPIs. Full P&L management responsibilities to achieve all district level supply and labor budgetary expectations.
- Number one ranked District Manager Q1 2024 in the corporate fleet.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Promoted two Wellness Coordinators to Area Manager’s.
- Promoted after one year to DMIT.
- Promoted to DM East Coast Region within two years of service.
Assistant General Merchandise Manager
Saks Fifth Avenue
12.2019 - 08.2021
- Improved overall store appearance with attention to detail in merchandising layouts and cleanliness standards.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Team of six salaried sales managers, beauty cosmetic managers, visual merchandising and all selling associates were direct reports.
- Communication with New York buying office concerning assortment for store.
- Scheduling the executive team and execution of budgets.
- Coaching selling managers and associates to achieve selling goals.
- Responsible for $64 million in annual volume to include sales & profit.
Store Manager
Belk Department Store
04.2017 - 11.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Store manager, with two salaried Sales Managers, Operations Team Manager, Human Resources Lead and up to 90 direct reports.
- Coached and mentored entire team to achieve Credit Loyalty with Belk Rewards card. Eliminating 68 apps deficit in 4 weeks.
- Inspired and created a team-selling environment, promoted 2 employees, and drove store 210 rankings in 6 months.
- Recognized by HR as a Recruiter for Region with Bench candidates.
- Surpassed company trends within 3 months of hire—ranking 6 Plan, 4 to Budget in company (out of 293 stores) for Sept. 2017.
General Manager
Ulta
04.2015 - 04.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Prestige Market trainer for 12 stores in the district. Partnered with Events Training to create workshop, presenting it to 24 stores. Two co-managers were promoted to General Manager, with a total of 13 staff promotions during tenure.
- Increased 12 metrics from Unsatisfactory to 5 Outstanding, 3 Meets, 2 Sometimes Meets, 2 Satisfactory
- One of 8 GMs handpicked (of 108 stores) to present business growth at 2015 South Region Talent Day
Education
Aesthetics - Esthetics
Blue Ridge Community College
Flat Rock, NC05.2000
Skills
- Sales process optimization
- Sales Training
- Revenue Growth
- Territory Management
- Client Relationship Building
- Sales Presentations
- Data-driven decision-making
- Marketing Analytics
Timeline
East Coast District Manager
The Joint Chiropractic Corporation
01.2022 - Current
Assistant General Merchandise Manager
Saks Fifth Avenue
12.2019 - 08.2021
Store Manager
Belk Department Store
04.2017 - 11.2019
General Manager
Ulta
04.2015 - 04.2017
Aesthetics - Esthetics
Blue Ridge Community College