Lisa Fair
Dallas,TX
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Adjuster
Smart Autocare
04.2023 - Current
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.
- Streamlined workflow for faster claim resolution by coordinating with various internal departments and external agencies.
- Reduced the number of fraudulent claims by implementing advanced investigative techniques and collaborating with law enforcement when necessary.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or total loss.
- Examined claims forms and other records to determine gap coverage.
- Answered customer questions regarding processing of a claim.
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
Payment Clerk
Smart Autocare
01.2023 - 03.2023
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded checks, reconciled monthly credit cards accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Entered figures using 10-key calculator to compute data quickly.
Insurance Claims Representative
Alacrity
06.2022 - 01.2023
- Examined accounts, and evidence to determine integrity and accuracy of information.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Customer Service Representative
Etech
06.2020 - 06.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
Administrative Assistant
Parker's Construction Company
02.2018 - 06.2020
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
Education
High School Diploma -
Gentry High School
Indianola, MSPharmacy Technician -
Anthem Career College
Memphis, TX12.2011
Skills
- Critical Thinking
- Customer Service
- Attention to Detail
- Interpersonal Skills
- Multitasking Abilities
- Fraud Detection
- Claims Investigation
- Decision Making
- Claims Processing
- Texas Claims Adjuster License
- Claim Form Analysis
- Computer Skills
- Claims
Certification
State Farm Policy Certification
State Farm Auto Certification
Texas Department of Insurance Adjuster- All lines
Louisiana Department of Insurance Adjuster- All lines
Timeline
Adjuster
Smart Autocare
04.2023 - Current
Payment Clerk
Smart Autocare
01.2023 - 03.2023
Insurance Claims Representative
Alacrity
06.2022 - 01.2023
Customer Service Representative
Etech
06.2020 - 06.2022
Administrative Assistant
Parker's Construction Company
02.2018 - 06.2020
High School Diploma -
Gentry High School
Pharmacy Technician -
Anthem Career College
State Farm Policy Certification
State Farm Auto Certification
Texas Department of Insurance Adjuster- All lines
Louisiana Department of Insurance Adjuster- All lines
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