Lisa Fairbanks
Winston-Salem,NC
Summary
Productive Operations Supervisor practiced in business and employee management. Bringing 16 years of experience overseeing day-to-day activities and production with onshore and offshore teams in the Property & Casualty arena. Decisive leader and strategic problem solver with excellent communication and planning abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Corporate Operations Supervisor
Mcgriff, Seibels & Williams
Winston Salem, NC
09.2017 - Current
- Delegated work to staff, setting priorities and goals.
- Executed and optimized operational responsibilities to promote seamless delivery of services.
- Built strong operational teams to meet process and production demands.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Ensured that operations ran smoothly by planning schedules, assigning tasks, monitoring workflow and providing timely feedback.
- Oversaw implementation of procedures, goals and objectives within operations.
- Oversaw daily operations ensuring that production targets were met within established timelines.
- Trained, mentored and motivated employees to maximize team productivity.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
- Modified existing software systems to enhance performance and add new features.
- Collaborated with others to discuss new opportunities.
Client Center Supervisor
McGriff
Greensboro, NC
07.2011 - 09.2017
- Delegated work to staff, setting priorities and goals.
- Executed and optimized operational responsibilities to promote seamless delivery of services.
- Performed regular audits of existing policies to identify any discrepancies or problems.
- Provided training on new products and services as they become available in the market.
- Advised clients on different types of insurance coverage available in the market based on their needs.
- Monitored customer service quality standards to ensure customer satisfaction.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Ensured that all documents related to insurance are properly filed according to company guidelines.
- Conducted performance reviews for staff members to identify areas of improvement.
- Resolved customer complaints regarding insurance coverage and billing issues.
- Assigned tasks to staff members to ensure timely completion of projects.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated with others to discuss new opportunities.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Planned and completed group projects, working smoothly with others.
Education
Bachelor of Science - Business Administration And Management
West Virginia University
Morgantown, WV05.1993
Skills
- Risk Management
- Performance Monitoring
- Operations Management
- Project Management
- Customer Relations
- Quality Assurance
- Staff Supervision
- Customer Relationship Development
- Team Training
- Task Delegation
- Production
- Employee Development
- Delegation
Certification
- NC Property & Casualty license
- Associate in Underwriting Designation
- Accredited Adviser in Insurance Designation
- Certified Insurance Service Representative Designation
- Associate in Insurance Services Designation
References
References available upon request.
Timeline
Corporate Operations Supervisor
Mcgriff, Seibels & Williams
09.2017 - Current
Client Center Supervisor
McGriff
07.2011 - 09.2017
Bachelor of Science - Business Administration And Management
West Virginia University
- NC Property & Casualty license
- Associate in Underwriting Designation
- Accredited Adviser in Insurance Designation
- Certified Insurance Service Representative Designation
- Associate in Insurance Services Designation
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