Summary
Overview
Work History
Education
Skills
Timeline
Generic

LisA Farley

Princeton,WV

Summary

Dynamic professional with a proven track record in customer service and teamwork, demonstrated at McDonald’s and other roles. Excelled in problem-solving and clear communication, enhancing customer satisfaction and operational efficiency. Skilled in cash handling and fostering positive company representation, consistently achieving and surpassing employer expectations. Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments. Effective Crew Member focused on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.

Overview

25
25
years of professional experience

Work History

Crew Member

McDonald’s
09.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.

Front Desk Agent/MCOI

Days Inn By Wyndham/Intership DRS
01.2024 - 04.2024
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Elderly Caregiver

Margaret Dodd
09.2019 - 11.2020
  • Offered companionship and kindness to elderly patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe, and well-organized patient environment.
  • Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
  • Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
  • Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
  • Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.

Receptionist/Billing Clerk

HEAR AGAIN
03.2000 - 11.2008
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Education

Certificate - Medical Manager

Valley College Princeton Campus
Princeton WV
06.1997

Certificate - Medical Transcription

Mercer County Vocational & Technical Center
Princeton WV
05.1991

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Clear Communication
  • Cash Handling
  • Customer Engagement
  • Cleaning
  • Taking Orders
  • Safe Food Handling
  • Integrity and Honesty
  • Safety awareness
  • Positive Company Representation
  • Assertiveness

Timeline

Crew Member

McDonald’s
09.2024 - Current

Front Desk Agent/MCOI

Days Inn By Wyndham/Intership DRS
01.2024 - 04.2024

Elderly Caregiver

Margaret Dodd
09.2019 - 11.2020

Receptionist/Billing Clerk

HEAR AGAIN
03.2000 - 11.2008

Certificate - Medical Manager

Valley College Princeton Campus

Certificate - Medical Transcription

Mercer County Vocational & Technical Center

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LisA Farley