Lisa Farringer
Moon Township,PA
Summary
Diligent Front Office Assistant with strong background in managing front office tasks and ensuring smooth operations. Successfully coordinates schedules, manages correspondence, and provides top-tier customer service. Demonstrates organizational skills and effective communication in fast-paced environment.
Overview
36
36
years of professional experience
Work History
Front Office Assistance
MedExpress Urgent Care
07.2018 - Current
- Answer and manage incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Evaluating incoming patients to determine if they are experiencing an emergency or routine visit.
- Answer customer questions, and schedule appointments.
- Review and update customer information in database for accuracy.
- Verify and update all insurance information for billing purposes.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Create the monthly work schedule for the Front Office Assistances.
- Handle financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
Admissions Office Manager
Gateway Rehabilitation Center
01.2015 - 04.2016
- Managed the admissions staff, front desk receptionist and in store employees
- Ensured the admissions process was efficient and provided a welcoming environment
- Ensured all required training was completed by staff and provided yearly evaluations.
- Created the monthly schedule for staff to ensure coverage was appropriate.
- Assisted nursing and evaluators as needed.
Medical Records
Gateway Rehabilitaiton Center
03.2006 - 01.2016
- Enhanced practice efficiency by maintaining accurate electronic medical records for all patients.
- Expedited claim processing times by reviewing medical records thoroughly and assigning appropriate codes efficiently.
- Maintained accurate medical records for each patient, ensuring prompt documentation of all care provided.
- Assisted patients with welfare, short term disability, and fmla as needed during their hospital stay.
Flight Attendant Training Instructor/Newhire Coord
USAirways
07.1996 - 07.2003
- Developed lesson plans and instructed Flight Attendants on their yearly recurrent training.
- Interviewed and trained new hire flight attendants on all FAA requirements
- Held CPR instructor status to certify all flight attendants in cpr and potential inflight emergencies.
- As Newhire Coordinator -managed the New Hire Training staff and developed and managed all lessons and hands on training.
Flight Attendant
USAirways
01.1989 - 07.2003
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Education
Associate of Science - Business Management
RMU
Moon Township PA06-1987
LPN - Nursing
CCBC
Monaca PA06-1985
Skills
- Team player
- Good listener
- Problem-solving skills
- Time management
- Administrative skills
- Scheduling appointments
- Access patients to determine emergency situations
- Insurance verification
Timeline
Front Office Assistance
MedExpress Urgent Care
07.2018 - Current
Admissions Office Manager
Gateway Rehabilitation Center
01.2015 - 04.2016
Medical Records
Gateway Rehabilitaiton Center
03.2006 - 01.2016
Flight Attendant Training Instructor/Newhire Coord
USAirways
07.1996 - 07.2003
Flight Attendant
USAirways
01.1989 - 07.2003
Associate of Science - Business Management
RMU
LPN - Nursing
CCBC
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