Lisa Fascione
Lowell,MA
Summary
Skilled in coordinating export processes, customer relations, and logistics for global operations. Experience includes managing export documentation, resolving customer issues with a focus on high-quality service, and ensuring compliance with international trade regulations. Strengths lie in problem-solving abilities, multitasking prowess, and effective communication skills. Previous roles have resulted in improved efficiency of export procedures and heightened levels of customer satisfaction.
Overview
1
1
year of professional experience
Work History
Export Customer Service Representative
Nova Biomedical Corporation
Billerica, MA
03.2024 - Current
- Provided customer service assistance to export customers with inquiries, orders, and complaints.
- Reviewed export orders for accuracy and completeness prior to processing.
- Assisted in the preparation of documents related to international shipments.
- Researched and resolved export customer complaints quickly and efficiently.
- Coordinated with internal departments to ensure timely delivery of goods to customers abroad.
- Maintained accurate records of all international transactions in company database.
- Processed export orders according to country-specific regulations and requirements.
- Verified that all required documentation was included with each shipment before it left the warehouse.
- Monitored shipments overseas until they reached their destination on time and without damage or loss.
- Communicated effectively with customers via phone, email, and other channels as needed.
- Worked closely with freight forwarders to arrange transportation for goods being exported overseas.
- Identified opportunities for process improvement within the company's existing export operations system.
- Analyzed data related to past exports in order to identify potential risks or areas of improvement going forward.
- Collaborated with team members across multiple departments in order to provide an excellent level of customer service.
- Responded promptly to emails from foreign customers seeking assistance or information about their orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
High School Diploma -
Greater Lowell Technical High School
Tyngsboro, MA05-1981
Skills
- Customer Service
- Account Management
- Order Processing
- Record-keeping
- Shipping and receiving understanding
- High-energy attitude
- Professional telephone demeanor
- Calm Under Pressure
- Multitasking
References
References available upon request.
Timeline
Export Customer Service Representative
Nova Biomedical Corporation
03.2024 - Current
High School Diploma -
Greater Lowell Technical High School
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