Lisa Feagin
Bald Knob,Arkansas
Summary
Dynamic professional with a proven track record at Tlc Auto Repair, adept in bookkeeping and clear communication. Excelled in enhancing customer loyalty through exceptional service and maintaining confidentiality. Demonstrated leadership by boosting team productivity and managing financial records, ensuring efficiency and accuracy. Skilled in multitasking and banking operations, consistently achieving beyond employer expectations.
Overview
8
8
years of professional experience
Work History
Office Manager
Tlc Auto Repair
09.2023 - 08.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Office Assistant
White County Metal
08.2022 - 06.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing. did billing through quickbooks , helped with payroll
Cashier
Bills Cash Saver
01.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Front Office Receptionist
Exacta Labortory
11.2020 - 08.2021
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures. also responsable for keeping up with the medical supplies that needed ordered weekly for the phlebotamists ( drawing blood ) also sent out covid tests for all the nursing homes that we took care of
Restaurant Manager
Farmhouse Cafe
01.2017 - 10.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
High School Diploma -
Bald Knob
Bald Knob, AR05-1996
Skills
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Bookkeeping
- Mail handling
- Multitasking Abilities
- Banking operations
Timeline
Office Manager
Tlc Auto Repair
09.2023 - 08.2024
Office Assistant
White County Metal
08.2022 - 06.2023
Cashier
Bills Cash Saver
01.2022 - 08.2022
Front Office Receptionist
Exacta Labortory
11.2020 - 08.2021
Restaurant Manager
Farmhouse Cafe
01.2017 - 10.2020
High School Diploma -
Bald Knob
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