Summary
Overview
Work History
Skills
Timeline
Generic

Lisa Featherston

Administrative Assistant
Richmond,VA

Summary

Professional who provides outstanding customer support, resolves customer complaints, and builds positive relationships. A natural problem solver with

interpersonal and communication skills who is always willing to go the extra mile to ensure customer satisfaction.

Overview

12
12
years of professional experience

Work History

Office Assistant

Robinsons Plumbing Service
Midlothian, Virginia
05.2024 - 02.2025
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Maintain the Service Technicians’ daily schedules and dispatch the technicians as service calls are completed.
  • Schedule return trips with customers when parts are in.
  • Manage large amounts of incoming calls
  • Input technical service calls and confirm client details.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Strong phone contact handling skills and active listening

Client Service Representative

BUZZEOPDMA LLC
Richmond, USA
12.2021 - 05.2024
  • Provides excellent customer service to the pharmaceutical sales representatives, clients, and vendors by building rapport and establish positive relationships by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns
  • Communicate, written and verbally, with sales representatives, client home office staff, or client vendors for subsequent resolution of sales representative's transactional discrepancies (to include returns, disbursements, shipments, transfers)
  • Timely and accurate responses to inbound calls, emails, and other communications from customers
  • Identify and resolve customer issues or escalate to appropriate internal teams as needed
  • Maintain detailed and accurate records of customer interactions and transactions in our data and health science software
  • Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements
  • Navigated multiple computer applications while interacting with clients

Client Services Representative

Insight Global
Richmond, USA
06.2021 - 12.2021
  • Company Overview: contracted to BUZZEOPDMA LLC
  • Provides excellent customer service to the pharmaceutical sales representatives, clients, and vendors by building rapport and establish positive relationships by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns
  • Communicate, written and verbally, with sales representatives, client home office staff, or client vendors for subsequent resolution of sales representative's transactional discrepancies (to include returns, disbursements, shipments, transfers)
  • Timely and accurate responses to inbound calls, emails, and other communications from customers
  • Identify and resolve customer issues or escalate to appropriate internal teams as needed
  • Maintain detailed and accurate records of customer interactions and transactions in our data and health science software
  • Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements
  • Navigated multiple computer applications while interacting with clients
  • Contracted to BUZZEOPDMA LLC

Office Assistant

Harris and Associates
Chester, USA
12.2019 - 04.2021
  • Answered multi line phone, directed calls, took detailed messages for realtor, provided clerical support to agents and brokers
  • Proofread, edited listings on MLS
  • Created and maintained spreadsheets for warranties, office inventory and rental payments
  • Managed office supply orders and inventory to support availability
  • Processed incoming rental payments through checks or credit card transactions accurately according to company policies and procedures

Office Administrator

RE/MAX COMMONWEALTH
Chesterfield, USA
12.2017 - 01.2019
  • Answered multi line phone, directed calls, took detailed messages for realtors
  • Proofread, edited listings, sales contracts and closing documents
  • Processed commission and escrow checks in accounting software and completed daily deposit using a remote deposit system with the bank
  • Created and maintained filing systems, both electronic and paper-based, to facilitate quick retrieval of documents

Office Manager

Cougots Chimney Service
Richmond, USA
03.2013 - 01.2017
  • Accounts Payable, ensuring all vendors were paid on time each month
  • Handled all the account receivables by preparing invoices and worked with customers in collections for past due accounts using QuickBooks software
  • Created work orders for daily job assignments and assisted in scheduling of technicians
  • Reconciled credit card statements each month
  • Assisted with the development of marketing and promotional materials

Skills

  • Customer Support
  • Analytical Skills
  • Problem Solving
  • Attention to Detail
  • Customer Focus
  • Critical Thinking
  • Task Prioritization
  • Excellent Communication
  • MS Office
  • Understanding Customer Needs
  • Multitasking Abilities

Timeline

Office Assistant

Robinsons Plumbing Service
05.2024 - 02.2025

Client Service Representative

BUZZEOPDMA LLC
12.2021 - 05.2024

Client Services Representative

Insight Global
06.2021 - 12.2021

Office Assistant

Harris and Associates
12.2019 - 04.2021

Office Administrator

RE/MAX COMMONWEALTH
12.2017 - 01.2019

Office Manager

Cougots Chimney Service
03.2013 - 01.2017

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Lisa FeatherstonAdministrative Assistant