Lisa Feijo
Deland,FL
Summary
Goal-oriented manager with over 15 years experience in Software and Auto Auction industry with proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Adept at managing budgets, payroll, invoicing and general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines. Accomplished Financial Controller at Florida Roofing And Sheetmetal Association, adept in profitability assessments and fostering professional relationships. Spearheaded financial strategies, enhancing communication and compliance, leading to significant organizational optimizations. Expert in payroll management and customer relations, achieving notable improvements in financial reporting and stakeholder satisfaction.
Overview
25
25
years of professional experience
Work History
Specialty Sales Manager
Orlando Longwood Auto Auction
10.2023 - 12.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
Financial Controller
Florida Roofing And Sheetmetal Association
02.2023 - 10.2023
- Reviewed documents and data to give accurate presentations and forecasts to Board of Directors.
- Increased flow of financial information throughout company by improving communication strategies.
- Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
- Verified accurate completion of corporate income tax returns and optimal use of favorable tax codes.
- Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
- Mitigated risk by implementing internal controls and safeguards for revenues and expenditures.
- Prepared accurate financial reports and monthly statements for accounts receivable.
- Collaborated with executive team in preparation of annual capital and operating budgets, forecasts and all financial reporting and analysis.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
Sr. Director of Customer Success
IAS
01.2015 - 07.2022
- Built relationships with customers handling over 10 to 15 calls or emails a day
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Implemented systems and procedures to increase sales.
Director of Internet Sales and Marketing
Orlando Longwood Auto Auction
03.2005 - 12.2014
- Identified trends, areas of opportunity, scale and potential improvements to drive ongoing business vision and optimization.
- Created and managed a Internet Sales Department throughout all locations.
- Continually maintained and improved company's reputation and positive image in markets served.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Met deadlines, exceeding expectations and effectively rolling out internet sales strategy.
- Recruited and hired experienced contractors to complete projects on time and within budget requirements.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Supported management by processing invoices and documents with consistent on-time delivery.
Customer Service Supervisor
Copart
02.2000 - 03.2005
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Coached employees through day-to-day work and complex problems.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Business Owner
A Plus Taxes & Accounting
01.2015 - 01.2023
- Increased flow of financial information throughout company by improving communication strategies.
- Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
- Oversaw accounts payable and receivable operations
- Verified accurate completion of corporate income tax returns and optimal use of favorable tax codes.
- Reviewed contracts financially impacting company and counseled executive leaders on impact contracts would have on company operations.
- Completed year-end close processes through effective supervision financial functions and regular treasury transactions.
- Prepared and filed tax returns and generated monthly reports in compliance with regulatory and organizational standards.
Education
MBA - Forensic Accounting
Keller Graduate School
OrlandoAssociate of Arts -
UCF
OrlandoSkills
- Profitability Assessments
- Networking Events
- Operating Procedures and Policies
- Payroll Management
- Customer Relations
- Professional Relationships
- Customer Accounts Management
- Team Recruiting and Onboarding
- Department Development
- Accounts payable and receivable
- Internal controls
- Cash flow management
Timeline
Specialty Sales Manager
Orlando Longwood Auto Auction
10.2023 - 12.2024
Financial Controller
Florida Roofing And Sheetmetal Association
02.2023 - 10.2023
Sr. Director of Customer Success
IAS
01.2015 - 07.2022
Business Owner
A Plus Taxes & Accounting
01.2015 - 01.2023
Director of Internet Sales and Marketing
Orlando Longwood Auto Auction
03.2005 - 12.2014
Customer Service Supervisor
Copart
02.2000 - 03.2005
MBA - Forensic Accounting
Keller Graduate School
Associate of Arts -
UCF
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