Hi, I’m
Lisa Felder
302-220-0313
Bear,Delaware
Summary
To secure a position in one of my professions, which will enable me to utilize my previous training and skills which showcases my ability to work well with others, handle tasks effectively while helping others.
Overview
24
years of professional experience
Work History
Aston Carter
Title Specialist
08.2022 - 12.2023
Job overview
- Provide customer service
- Process savage and duplicate titles
- Open and maintain the mail to appropriate area
- Stock in keys in correct bins
- Data entry
Ourisman CDJR
Receptionist
03.2021 - 12.2023
Job overview
- Greet Customers upon arrival
- Answer phone calls and directed them to appropriate staff members
- Manage the front desk area and paperwork
- Provide customer service
- Support sales team
- Stock in vehicles
- Assist in accounting office staff
L&L Transport
Owner & Operator
09.2010 - 12.2016
Job overview
- Delivered medical supplies for surgeries and casket for funeral homes
- Addressed customer inquiries and resolved complaints
- Followed guidelines and routines per vendor request
- Cash handler
- Provided coverage, when needed
Safeway Supermarket
Pharmacy Technician
08.2005 - 12.2008
Job overview
- Delivers excellent customer service by greeting and assisting each customer
- Addresses customer inquiries and resolves complaints
- Receive, and organize stock in a timely manner
- Inventory, document, and evaluate shipments
- Fill and File Prescriptions
- Clean work stations periodically
- Cash handler
- Follows guidelines and routines when opening and closing the store
CreditTrust / Blue Hippo
Customer Service Representative
10.1999 - 11.2005
Job overview
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Education
Continental AcademyMaryland, Florida
Baltimore City Community College
Community College Of Baltimore County
Skills
- Organized
- People Oriented
- Problem Solver
- Detail Oriented
- Microsoft Office
Timeline
Title Specialist
Aston Carter
08.2022 - 12.2023
Receptionist
Ourisman CDJR
03.2021 - 12.2023
Owner & Operator
L&L Transport
09.2010 - 12.2016
Pharmacy Technician
Safeway Supermarket
08.2005 - 12.2008
Customer Service Representative
CreditTrust / Blue Hippo
10.1999 - 11.2005
Continental Academy
Baltimore City Community College
Community College Of Baltimore County
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