Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Loan Processor
Guaranteed Rate, Inc
Chicago, IL
03.2021 - Current
Coordinated activities between lenders, attorneys, realtors, insurance companies.
Reviewed loan applications and verified accuracy of borrower information.
Communicated regularly with customers throughout the entire process from origination through closing.
Compiled documentation required for submission to government agencies for processing.
Examined collateral property values to ensure they meet investor guidelines.
Researched discrepancies in documentation received from applicants or third parties.
Ordered appraisals and title services on behalf of borrowers when necessary.
Submitted completed loan packages to underwriting department for approval or denial decisions.
Reviewed HUD-1 settlement statements prior to closings.
Maintained accurate records in accordance with company policy and procedures.
Verified that all conditions of the loan have been met prior to disbursement of funds.
Assessed credit reports to determine eligibility for mortgage loans.
Provided customer service by responding to inquiries regarding loan status.
Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
Mortgage Consultant
Peoples National Bank
Town And Country, MO
10.2017 - 03.2021
Performed file maintenance activities including archiving closed loan files according to company standards.
Prepared loan applications and documents by gathering required information from customers.
Coordinated with closing agents to ensure a smooth closing process for customers' loans.
Answered questions from both internal staff members as well as external customers regarding the status of their loans.
Maintained updated knowledge of current lending regulations and guidelines.
Reviewed credit reports, appraisals, title policies, insurance documents and other relevant paperwork for accuracy and completeness.
Conducted follow up calls with clients regarding outstanding documents needed for approval of their loans.
Completed data entry of all customer information into the loan origination system.
Advised clients on various mortgage products available based upon their individual needs.
Assisted Mortgage Loan Officers with loan pre-qualifications by gathering and verifying customer financial information.
Generated weekly pipeline updates for management team members.
Met with borrowers, took applications, distributed disclosures, ordered and reviewed title commitments and executed detailed follow-up through closing to verify completed requirements.
Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
Generated estimates clients requested, sent pre-approval letters to agents and confirmed receipt of verification of employment documentation.
Managed loan application pipeline to ensure timely processing of all loans.
Identified and resolved issues that arose during the loan application process.