Lisa Feliciano
New Castle, DE
Summary
Results-driven fraud detection analyst experienced with AML, OFAC regulations, and high-risk account management. Proven track record in safeguarding assets, ensuring regulatory compliance, and delivering exceptional customer service across financial, government, and retail sectors. Recognized for strong analytical skills, clear communication, and process improvement expertise.
Overview
13
13
years of professional experience
Work History
Fraud Detection Analyst
BARCLAYS BANK DELAWARE
WILMINGTON
01.2023 - Current
- Trained in Anti-Money Laundering (AML) procedures, OFAC regulations, and compliance best practices.
- Managed high-risk and escalated accounts in accordance with established procedures, safeguarding customer assets while mitigating financial risk to the business.
- Delivered high-quality customer support by handling inbound calls, addressing inquiries efficiently, and ensuring a positive customer experience.
- Guided customers through the process of reporting fraudulent activity, resolving disputes, and restoring trust in the organization.
- Ensured full compliance with federal and state regulations, security protocols, and audit requirements, maintaining accurate documentation at all times.
- Demonstrated in-depth knowledge of financial products and services through clear written and verbal communication.
- Utilized advanced software applications to manage and service customer accounts effectively.
- Monitored and analyzed credit card accounts, transactions, and financial documents to identify unusual activity and prevent unauthorized access.
- Recognized emerging fraud trends and recommended new detection and prevention strategies.
- Reviewed credit applications for accuracy and legitimacy, conducting outbound verification calls to validate account information.
- Investigated cases involving false identifications and fraudulent claims in collaboration with management and cross-functional teams.
- Applied specialized tools and investigative techniques to identify suspicious transactions, detect account takeovers, and block fraudulent purchases.
- Focused on detecting stolen credit card information, analyzing transactional patterns, and preventing identity theft-related fraud.
Vital Statistics Specialist
STATE OF DELAWARE
NEWARK
10.2017 - 12.2021
- Interpreted and applied relevant laws, regulations, policies, and procedures in the processing and maintenance of official records.
- Liaised with the public and a wide range of stakeholders—including physicians, funeral directors, attorneys, hospitals, Social Security offices, county and municipal agencies, law enforcement, courts, and other government entities—to verify vital record information, resolve discrepancies, address customer concerns, and explain applicable legal requirements.
- Reviewed and validated legal and identification documents such as wills, powers of attorney, driver’s licenses, birth certificates, passports, court orders, and immigration records to confirm authenticity, accuracy, completeness, and eligibility.
- Examined and certified vital records—including births, paternity, deaths, and marriages—ensuring completeness, legibility, and authorized signatures, while resolving any deficiencies.
- Issued or denied certified copies of vital records in compliance with legal standards, maintaining strict confidentiality at all times.
- Processed corrections or amendments to vital records based on supporting legal documentation and verification of authenticity.
- Managed payment processing, issued receipts, maintained transaction records, and prepared bank deposits.
- Organized and maintained both physical and electronic filing systems to ensure accurate, secure, and easily retrievable documentation.
- Performed data entry, edits, verification, and retrieval of vital records information.
- Compiled statistical data, prepared reports, maintained logs, and filed records using alphabetical, chronological, geographical, and numerical systems.
- Maintained professional phone etiquette in all communications.
- Served as a commissioned Notary Public.
Customer Service Supervisor/Keyholder
BURLINGTON STORES
DOVER
01.2017 - 12.2017
- Supervised cashiers and customer service associates, ensuring efficient checkout operations, reducing wait times, and delivering a positive customer experience.
- Scheduled and managed cashier coverage; monitored and authorized returns, voids, and other sensitive transactions to maintain accuracy and prevent loss.
- Partnered with management to communicate promotions, company updates, and strategic initiatives to staff.
- Implemented and enforced new policies and procedures, ensuring consistent adherence across all team members.
- Trained and coached associates on customer service best practices, company standards, and operational procedures.
- Managed both front-end and administrative functions, including scheduling, file organization, supply ordering, and workflow optimization.
- Maintained accurate cash handling procedures, balanced tills and safes, and processed weekly orders for cash and supplies.
- Prepared and submitted daily financial and customer service performance reports.
- Interviewed, hired, and onboarded associates across multiple departments.
- Developed and executed weekly operational plans to improve customer service scores and enhance departmental efficiency.
- Resolved customer inquiries, concerns, and requests promptly and professionally.
- Performed store opening and closing procedures in alignment with company standards.
House Parent
ELIZABETH W. MURPHEY SCHOOL
DOVER
03.2016 - 07.2016
- Supervised and ensured the safety and well-being of children in care, maintaining a secure and supportive environment at all times.
- Monitored and addressed medical needs, including administering prescribed medications, documenting treatments, and communicating requirements to all staff.
- Identified, documented, and resolved program-related issues and incidents in accordance with organizational protocols.
- Built trusting relationships with children to support their emotional development, engagement, and participation in activities.
- Planned and organized educational, recreational, and skill-building activities to encourage exploration, learning, and personal growth.
- Developed schedules and routines to balance physical activity, rest, and playtime, promoting overall health and well-being.
- Facilitated community integration through participation in holiday events, leisure outings, and social activities.
- Managed daily habilitation activities to support each child’s developmental and functional needs.
- Provided transportation for youth to schools, court hearings, medical appointments, therapy sessions, and other required engagements.
- Participated in reintegration programs designed to transition youth to family homes or alternative care facilities.
- Collaborated with medical professionals, educators, and counselors to assess behaviors and progress, developing individualized treatment plans.
- Documented and reported on children’s progress, analyzed performance outcomes, and recommended adjustments to treatment goals.
- Prepared and served meals, organized mealtimes, and ensured nutritional needs were met.
- Delivered CPR, First Aid, and crisis prevention interventions as needed.
- Maintained a safe, clean, and orderly physical environment in compliance with health and safety standards.
Customer Service Associate
WAWA
DOVER
06.2012 - 01.2014
- Provided a welcoming and positive shopping experience by greeting customers, addressing inquiries, and resolving complaints in a timely and professional manner.
- Communicated customer needs, concerns, and feedback to management to ensure service excellence.
- Operated point-of-sale systems to process transactions, scan and bag merchandise, and handle multiple payment methods, while maintaining accurate cash levels in registers and change machines.
- Verified customer identification for restricted product purchases in compliance with federal and state regulations.
- Restocked and organized merchandise in register areas, cold cases, bakery, and grocery aisles to maintain product availability and presentation standards.
- Processed fuel transactions, monitored fuel court activity, and halted pump operations when necessary for safety.
- Prepared made-to-order food and beverages to customer specifications and company recipes, ensuring proper execution of food service and beverage programs.
- Maintained cleanliness and sanitation standards in all food and beverage preparation areas, promptly addressing spills and debris.
- Followed product rotation and expiration procedures; inspected and faced products, removed expired items, and documented disposals.
- Adhered to company policies regarding safety, security, quality, and operational standards as outlined in Wawa’s procedures and training materials.
- Performed housekeeping duties, including cleaning, dusting, sweeping, mopping, and trash removal, to ensure a safe and organized work environment.
- Completed additional tasks as assigned by store management to support daily operations.
Education
High School Diploma -
Caesar Rodney High School
06-2011
Timeline
Fraud Detection Analyst
BARCLAYS BANK DELAWARE
01.2023 - Current
Vital Statistics Specialist
STATE OF DELAWARE
10.2017 - 12.2021
Customer Service Supervisor/Keyholder
BURLINGTON STORES
01.2017 - 12.2017
House Parent
ELIZABETH W. MURPHEY SCHOOL
03.2016 - 07.2016
Customer Service Associate
WAWA
06.2012 - 01.2014
High School Diploma -
Caesar Rodney High School
Similar Profiles
Tajah FlemingTajah Fleming
Fraud Analyst at Barclays Bank DelawareFraud Analyst at Barclays Bank Delaware
Chaz LoweChaz Lowe
Customer Care Manager at Barclays Bank DelawareCustomer Care Manager at Barclays Bank Delaware
Jennifer KrejciJennifer Krejci
Relationship Manager/Customer Service Representative at Barclays Bank DelawareRelationship Manager/Customer Service Representative at Barclays Bank Delaware
Ravneet LambaRavneet Lamba
VP Fraud Strategy Execution and Governance Lead at Barclays Bank DelawareVP Fraud Strategy Execution and Governance Lead at Barclays Bank Delaware
Darnell CarneyDarnell Carney
Janitor at Opera HouseJanitor at Opera House