Lisa Fellman
Rockville,MD
Summary
10+ years of administrative experience with excellent customer service. 5+ years in Human Resources/Recruitment/Staffing Coordination. Excellent communication, organizational skills, and time management. Ability to work independently and part of a team. Ability to handle sensitive information while maintaining confidentiality. Proficient computer skills and HRIS/ATS systems: Workday, ADP WFN and Gopher ATS; Google and Microsoft Office Suite, and Teams, and EMRs. Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
13
13
years of professional experience
Work History
Human Resources Generalist
Brooke Grove Retirement Village
07.2019 - Current
- Communicate with hiring managers regarding open positions, work with recruitment team to post jobs, review resumes, and communicate status with applicants
- Prepare offer letters, assist candidates with onboarding and offboarding
- Complete background/reference/licensure, I-9 verifications in ADP WFN or E-verify
- Maintain accurate data entry and confidential employee files in electronic and paper form
- Process all new hires, status changes, etc
- In company HRIS in ADP WFN to include benefit enrollments and terms, reconcile monthly bills for each benefit offered.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
Recruitment Staffing Coordinator & Human Resources Assistant
PSN, Inc.
10.2021 - 03.2023
- Provided talent acquisition and recruitment processes to ensure communication between Director of Managed Care and multiple Nurse Recruiters for processing of applicants for clients
- Reviewed resumes, phone screen with applicants prior to scheduling interviews with recruiters and/or clients and responded to inquiries
- Project management - ability to change the trajectory of various projects with ease to accommodate business needs, while working independently or with companies Recruitment team
- Conducted employee onboarding to include offer letter, trained temporary staff on using electronic timekeeping system QuickBooks Tsheets, and client prescreening requirements, i.e., background/reference/licensure checks, I-9 processing and completion
- Maintained accurate documentation with employee files and records in electronic and paper form.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Developed strong relationships with clients, leading to repeat business and long-term partnerships.
- Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
Admissions Liaison Assistant
BROOKE GROVE
07.2019 - 03.2023
- Supervised review and entry of new referrals/leads to the rehab and nursing center entered into Point Click Care (PCC) EMR
- Assisted in clinical review for short-term rehab and long term care appropriateness with Nurse Liaison for faster processing of patient referrals including Allscripts, and Navi Health EMRs
- Reviewed and managed all required documents for admission, including insurance verification and authorizations, financial application, and data entry of patient medical records with accuracy and attention to detail
- Trained new employees in admission processes and procedures, ensuring excellent quality control and outstanding customer service.
- Improved communication between admissions office and prospective residents through regular updates and follow up.
Upper School Administrative Assistant
CES JEWISH DAY SCHOOL
01.2019 - 05.2019
- Entered daily attendance for middle and high school students into PowerSchool as well as provided approvals/passes for students who arrived at school late or were dismissed early.
- Maintained a welcoming front office environment for students, parents, staff, and visitors to promote positive school culture.
- Enhanced student safety by monitoring visitor access and distributing visitor badges as needed.
Human Resources Assistant & Staffing Coordinator
PSN, Inc.
06.2016 - 01.2019
- Prescreened and uploaded resumes matching open/future positions to include verifying candidate's demographics, employment history and education information into Gopher Applicant Tracking System with complete accuracy
- Assisted with all phases of Recruitment and Placement to include resume reviews for current and future positions, phone screens and uploading resume into ATS, verification of licensure, and scheduled interviews with Recruiter prior to submitting to client for consideration
- Facilitated new hires to include prescreening requirements, i.e
- Background and reference checks, onboarding to include sending offer letters and reviewed benefits package and I-9 verifications
- Ensured communication on status updates between Human Resources Manager and Nurse Recruiters
- Maintained and updated internal and external employee files and audited employee files
- Tracked internal and external employees' hours of temporary hires in PayChex and Tsheets Timekeeping System to ensure accuracy for client approvals on a weekly basis.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Answered and redirected incoming phone calls for office.
Admissions Liaison Assistant/Administrative Assistant
BROOKE GROVE
12.2010 - 07.2017
- Supervised clinical review and data entry of new referrals and patient demographics into Point Click Care (PCC) EMR (electronic medical records) for prompt clinical assessment and insurance verification prior to Liaison review
- Responsible for remote admissions for weekend on-call rotations
- Developed positive relationships with referring hospital social workers/discharge planners/physicians
- Conducted admission interviews with potential residents and/or responsible parties
- Reviewed and processed all essential documents for admission, including insurance verification, financial application, and medical records with complete accuracy
- Maintained the company's database in recording the daily/weekly census for admissions, discharges, and payer changes for accurate billing
- Trained new employees on admission processes and procedures, ensuring quality control and outstanding customer service
- Demonstrated knowledge of HIPAA Privacy Regulations by appropriately handling patient information.
Education
Associate degree - Healthcare Administration
UNIVERSITY OF PHOENIX
Phoenix, AZ05.2010
Skills
- Staff Scheduling
- New Hire Onboarding
- Strong Organization
- Staff Coordination
- Employee Onboarding
- Benefits Administration
- Onboarding Processes
- Administrative Skills
- Maintaining files
- Office Administration
Volunteer Experience
LOCAL ELEMENTARY SCHOOL, 2005, 2011
Timeline
Recruitment Staffing Coordinator & Human Resources Assistant
PSN, Inc.
10.2021 - 03.2023
Human Resources Generalist
Brooke Grove Retirement Village
07.2019 - Current
Admissions Liaison Assistant
BROOKE GROVE
07.2019 - 03.2023
Upper School Administrative Assistant
CES JEWISH DAY SCHOOL
01.2019 - 05.2019
Human Resources Assistant & Staffing Coordinator
PSN, Inc.
06.2016 - 01.2019
Admissions Liaison Assistant/Administrative Assistant
BROOKE GROVE
12.2010 - 07.2017
Associate degree - Healthcare Administration
UNIVERSITY OF PHOENIX
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