Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Fermo

Ledyard ,CT

Summary

Dynamic and results-oriented professional with extensive experience at Charter Oak Federal Credit Union, excelling in account reconciliation and audit support. Proven track record in enhancing financial accuracy and efficiency, mentoring team members, and supporting complex accounting operations. Skilled in both technical and interpersonal abilities, significantly contributing to team success and operational excellence.

Overview

23
23
years of professional experience

Work History

Accounting Specialist

Charter Oak Federal Credit Union
01.2017 - Current
  • Input financial data and produced reports using software.
  • Assisted auditors during annual audits, providing necessary documentation and addressing inquiries promptly.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Managed cash flow effectively by monitoring daily transactions reconciling bank accounts regularly.
  • Processed foreign items and returned mail.
  • Participated in internal audits conducted by the bank's audit department or external regulators, providing necessary documentation and addressing any concerns raised during the review process.
  • Executed wire transfers and stop payments.
  • Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Matched purchase orders with invoices and recorded necessary information.

Accounting/Deposit Operations Specialist

Charter Oak Federal Credit Union
01.2012 - 01.2017


  • Handled ATM service maintenance and disputes.
  • Managed daily deposit operations tasks, ensuring accurate and timely completion of all transactions.
  • Processed account maintenance requests and checked for alignment with bank policy.
  • Handled PIN reorders, new cards and maintenance for debit cards.
  • Monitored and verified suspicious activity on customer accounts.
  • Wrote and distributed customer correspondence.
  • Processed levies, bankruptcy, and garnishment requests.

Teller

Charter Oak Federal Credit Union
08.2010 - 01.2012
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Enhanced team knowledge by sharing best practices in cash handling and customer service.

Head Teller

Charter Oak Federal Credit Union
08.2007 - 08.2010
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
  • Served as a trusted resource for colleagues on complex transactions or challenging customer situations.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Contributed to the achievement of branch sales goals by identifying opportunities for additional product offerings based on customer needs.
  • Recognized and prevented fraudulent activities and suspicious transactions.

Teller/Senior Associate Teller

Charter Oak Federal Credit Union
05.2001 - 08.2007
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Education

General Studies

Three Rivers Community College
Norwich, CT

Fitch Senior High School
Groton, CT

Skills

GL accuracy

Timeline

Accounting Specialist

Charter Oak Federal Credit Union
01.2017 - Current

Accounting/Deposit Operations Specialist

Charter Oak Federal Credit Union
01.2012 - 01.2017

Teller

Charter Oak Federal Credit Union
08.2010 - 01.2012

Head Teller

Charter Oak Federal Credit Union
08.2007 - 08.2010

Teller/Senior Associate Teller

Charter Oak Federal Credit Union
05.2001 - 08.2007

General Studies

Three Rivers Community College

Fitch Senior High School
Lisa Fermo