- STRONG BACKGROUND IN;
- Office Management
- Workforce Planning
- Benefits Administration
- New Hire Onboarding
- Performance Management
- Improved Employee Engagement
- Grew Revenue
- Enhanced Satisfaction
- Optimized Processes
- Human Resource Management Certified
- Trained Teams
- Processed Payroll
Hi, I’m
LISA FERRELL
Collins,MS
Summary
Overview
11
years of professional experience
Work History
Amazon WarehouseCanton, MS
Area Manager
08.2023 - Current
Job overview
- Develop strategies to improve operational processes and increase efficiency
- Monitor performance metrics and take corrective action as needed
- Manage daily operations including staffing, scheduling, inventory management, and budgeting
- Train and coach employees on Amazon systems and processes
- Maintain a safe working environment by enforcing safety protocols and conducting regular safety audits
Caliber CollisionHattiesburg, MS
Office Manager
11.2022 - 07.2023
Job overview
- Provided direct reports with clear expectations and the necessary tools, training, and information to effectively perform their jobs
- Ensured R.O
- File accuracy and SOP, DRP, and regulatory (BAR) compliance during repair
- Conducted accurate and timely payroll and HR-related administration and record keeping
- Oversees the return-to-work process for employees returning from extended FMLA, workers compensation, or other leaves
- Oversee benefits administration and A/R and A/P as well as expense reporting.
Valvoline LLC
Support Center Coordinator
02.2022 - 09.2022
Job overview
- Resolved customer complaints/inquiries via mail or phone in a timely and accurate manner
- Assisted in product purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes, and rates, etc
- Coordinated, analyzed, and improved customer service functions to meet company goals
- Schedule and manage a team of support staff, providing guidance and support as needed
- Monitor customer feedback and review customer service metrics.
Pine Belt Mental Healthcare ResourcesHattiesburg, MS
Office Administrative Manager
01.2021 - 02.2022
Job overview
- Assisted with new hire interviewing and recruiting
- Verified patient insurance with the insurance company and assisted with billing activities
- Maintains knowledge of all applicable leave and accommodation laws including the FMLA, ADA, and state and local laws
- Second line benefits administration for patience and employees
- Supervise day-to-day support activities, coordinate clerical tasks, and lead teams of administrative officers.
Roseburg Forest Products CoTaylorsville, MS
Quality Control Specialist
08.2013 - 01.2021
Job overview
- Detected defects and machine malfunctions, maintaining machines to prevent future issues
- Selected proper cutting tools and calculated correct parameters to manufacture quality parts
- Rigged equipment, connection hoses, and delivered products to various locations
- Maintained high-quality manufacturing and waste reduction
- Monitor operations to ensure that they meet production standards.
Education
University of Phoenix-Online Campus
Bachelors from Human Resource Management
January 2023
University Overview
References
References
REFERENCES AVAILABLE UPON REQUESTTimeline
Area Manager
Amazon Warehouse
08.2023 - Current
Office Manager
Caliber Collision
11.2022 - 07.2023
Support Center Coordinator
Valvoline LLC
02.2022 - 09.2022
Office Administrative Manager
Pine Belt Mental Healthcare Resources
01.2021 - 02.2022
Quality Control Specialist
Roseburg Forest Products Co
08.2013 - 01.2021
University of Phoenix-Online Campus
Bachelors from Human Resource Management