Lisa Fissell
Mansfield,OH
Overview
19
19
years of professional experience
Work History
Shift Manager/Server
Ocharleys
Mansfield, OH
03.2005 - Current
- Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations
- Ran daily reports to assess performance and make proactive adjustments
- Enhanced operations and boosted efficiency through employee training and coaching, as well as the creation of day-to-day work schedules and assignments
- Positioned skilled staff in key areas throughout shift to ensure optimal productivity of the overall department
- Oversaw schedules, accepted time off requests and found coverage for shifts
- Helped employees operate productively and stay on task to meet business and customer needs
- Managed and mentored severalstaff members
- Upheld company standards and compliance requirements for operations and cleanliness of all areas
- Mentored and supported new employees to maximize team performance
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
- Handled over $3,000 in funds each day in fast-paced work] environment
Patient Care Manager
IVIM
Columbus, OH
03.2023 - 01.2024
- Managed patient care plans to ensure quality of care and compliance with regulations.
- Assessed patients' needs, developed individualized plans of care, and monitored progress towards goals.
- Coordinated communication between physicians, nurses, and other health care professionals to provide comprehensive patient care.
- Provided guidance and support to staff members on various aspects of patient care management.
- Resolved customer complaints regarding patient care services in a timely manner.
Orthopedic Cast Technician
Nationwide Children's Hospital
Columbus, OH
10.2019 - 09.2022
- Applied wide range of casting traction techniques in accordance with established practices and physician instructions
- Handled surgical table equipment, positioned and applied casts and dressings.
- Performed rounds for inpatient and verified completion of proper traction alignment, correct brace fitting and routine dressing changes.
- Kept all work areas neat and organized, removing debris and waste placing into correct bin.
Patient Care Representative
Nationwide Children's Hospital
Columbus, OH
10.2017 - 08.2019
- Assisted patients in filing pertinent consent forms and payment contract forms
- Obtained patient address, insurance information, contact information and medical history
- Scheduled and confirmed patient appointments with patients and healthcare professionals
- Coordinated between patients and healthcare professionals to meet patient needs
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations
- Scheduled patient appointment and procedures with Epic
Patient Care Assistant
Nationwide Children's Hospital
Columbus, OH
10.2010 - 12.2015
- Obtained vital signs and collected biological samples to assist with diagnostic testing and ongoing assessments
- Ambulated patients with appropriate assistive devices and in line with proper body mechanics
- Documented patient intake and dietary requirements and assisted with feeding
- Communicated changes in patient conditions and other unit concerns to multidisciplinary team
- Supported unit efficiency by maintaining current and accurate clerical paperwork
- Promoted patient comfort by quickly responding to calls and handling diverse needs
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising
- Interviewed patients to obtain medical information, weight and height measurements and vital signs to aid physicians with patient care planning
- Responded to bell or light signal calls within maximum of 5 minutes to assist patients with needs
Education
Associate of Science - Nursing
Breckenridge College of Nursing
Hilliard, OH8 2015
Timeline
Patient Care Manager
IVIM
03.2023 - 01.2024
Orthopedic Cast Technician
Nationwide Children's Hospital
10.2019 - 09.2022
Patient Care Representative
Nationwide Children's Hospital
10.2017 - 08.2019
Patient Care Assistant
Nationwide Children's Hospital
10.2010 - 12.2015
Shift Manager/Server
Ocharleys
03.2005 - Current
Associate of Science - Nursing
Breckenridge College of Nursing