Summary
Overview
Work History
Education
Timeline
Generic

Lisa Flemming

Surfside Beach,WI

Summary

Professional caregiver with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans.

Overview

19
19
years of professional experience

Work History

Certified Nursing Assistant

NHC Garden City
02.2024 - 04.2024
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Team Lead - CSA

Choice Health Insurance - Alight Solutions
09.2020 - 12.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

CSA II

BCBS of South Carolina
07.2014 - 03.2020
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Adjusted/reprocessed medical claims.
  • Requested refunds when claims were processed incorrectly.

Customer Solutions Manager

Vested Health
07.2005 - 02.2011
  • Conducted regular performance evaluations, providing constructive feedback and coaching for professional growth within the team.
  • Led monthly meetings with the team to discuss ongoing projects, address challenges, and collaborate on new initiatives.
  • Established measurable goals and tracked progress towards meeting them, driving continuous improvement efforts within the department.
  • Managed employer and employee spending accounts. Health Reimbursement Account (HRA), Health Savings Account (HSA), Flexible Spending Account (FSA) (DFSA).


Education

High School Diploma -

Boomer Christian Academy
Boomer, WV

Certified Nursing Assistant

NHC - Garden City
Murrells Inlet, SC
01-2024

Timeline

Certified Nursing Assistant

NHC Garden City
02.2024 - 04.2024

Team Lead - CSA

Choice Health Insurance - Alight Solutions
09.2020 - 12.2023

CSA II

BCBS of South Carolina
07.2014 - 03.2020

Customer Solutions Manager

Vested Health
07.2005 - 02.2011

High School Diploma -

Boomer Christian Academy

Certified Nursing Assistant

NHC - Garden City

Similar Profiles

CREATE PROFILE
Lisa Flemming